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2020 Q4 Retail Columbia Report

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Retailers adapting business operations to accommodate consumer needs

Key Takeaways

  • Since many people worked from home throughout the pandemic, suburban retail shops outperformed urban spaces last year due to the close proximity of suburban shops to residential areas. 
  • Quick service restaurant trends are evolving to meet consumers at their comfort level.
  • While there was some movement, overall the retail market posted minimal activity during the fourth quarter of 2020 in Columbia due to the 2020 global pandemic.

Client-centric options are leading to adaptive business plans

One thing the pandemic has taught us: food is essential, mobile and can be eaten anywhere. Trends are evolving to meet consumers’ various comfort levels. The major shift last year was from restaurant-centric food service preferences to consumer-centric food service preferences to ensure a restaurant’s full menu is accessible via various distribution options.  Quick service restaurants (QSRs)  began decreasing interior restaurant space prior to the onset of the pandemic; however, the pandemic accelerated the trend of QSRs focusing on smaller interior space and  one or more drive-thru options. Restaurants that do not already have drive-thrus are planning to install them. Also most QSR’s are planning for larger outdoor seating areas. In addition to smaller dine-in space and more emphasis on drive-thru service. Restaurateurs are getting creative with consumer options for picking up pre-placed orders. Curbside pick-up is popular because consumers do not have to get out of their car to pick up pre-paid orders. Those that do not mind getting out of their car, but prefer not to interact with anyone, frequently have the option of accessing an enclosed kiosk with pick up prepaid orders. Delivery services are extending restaurant delivery areas to a larger radius of clients in the region. While many restaurants and retailers managed to stay partially open throughout the pandemic, the successful ones continue to adapt their business practices to deliver their goods in a safe and efficient manner to all consumers.   

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2020 Q4 Retail Columbia Report

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Related Experts

Rox Pollard

Vice President & Director of Retail Services Team

Columbia

I specialize in the sale, leasing, and development consultation of retail properties across the state.  I manage the Colliers SC Retail Team, which delivers retail brokerage and consultation services to clients through Colliers’ four South Carolina offices. 

I pride myself in my ability to maintain excellent communication with my clients throughout the entire real estate process and even after a transaction is completed.  I find that success in my work is defined by making sure that when it is all said and done my clients had an enjoyable and profitable experience.  I consider my relationship with my clients as a partnership to help them achieve their goals.

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Danny Bonds

Senior Brokerage Associate

Columbia

As a Senior Brokerage Associate for Colliers International | South Carolina, I specialize in the leasing of neighborhood shopping centers. I am a member of the Colliers Retail Services Team and am responsible for increasing the Colliers retail portfolio in South Carolina. I strive to always do the best that I can, no matter the size of a deal, and I am motivated to continue to do so by exceeding my clients’ expectations. 

I find that working with retail, a brokerage associate must be knowledgeable in recognizing a client’s needs as well as the trends of the market. I believe that I offer valuable insight into the market, excellent communication and the ability to read situations well.

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Craig Waites

Managing Director

Columbia

I have been with Colliers since 1995, specializing in site selection, land brokerage and the sale of retail/owner-occupied properties. I have completed over 425 transactions with a cumulative value of $350 million.

My niche and expertise are in land valuation, planning and the entitlement process in order to enhance value for land owners. I have extensive zoning efforts, permitting, consultation and predevelopment issues associated with area muncipalities and the South Carolina Department of Transportation.Transportation.

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Tripp Bradley

Vice President

Columbia

I focus on retail land and site selection brokerage. I assess the needs of my clients, analyze the market for opportunities and guide them through the decision-making process that results in the selection of the best locations for their business. Typically, this requires attention to location, visibility, ingress/egress, pricing, zoning, signage, individual market trends, market footprints and overall feasibility, among many other factors that are important and unique to each client.

My number one priority is delivering the best service to my clients. I pride myself in being an asset in finding a solution to a client’s need and define my own success through the success of my clients.

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