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Colliers in the News: Virginia contact center to open in ABQ, plans 700 jobs

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Preface: Colliers International Albuquerque-Santa Fe brokers Scott Whitefield and Shona Martinez represented the landlord in this significant transaction. Colliers is proud to be part of such an important development for our community.  

A new-to-market call center is set to bring hundreds of jobs to Albuquerque.

The city of Albuquerque economic development office and state economic development department announced Thursday that Virginia-based Faneuil Inc. is expanding to the Duke City. Fanueil plans to initially hire 500 employees and another 200 over the next few years. Faneuil provides services like customer care and technical support and employs more than 6,600 nationwide.

The firm will occupy Sitel Group's former call center space at 4420 The 25 Way NE, where Faneuil intends to sign a 10-year lease and begin operations in January, according to a joint city and state news release. Sitel had over 700 employees at the time of its closure announcement in March. Faneuil chose Albuquerque for its trained and skilled workforce, low cost of living and available real estate, the release said.

“Faneuil is excited to locate an important customer service center in Albuquerque, contingent on incentive approvals, that will eventually hire approximately 700 full-time team members. New Mexico has been very supportive in our analysis of potential options,” said Anna Van Buren, president and CEO of Faneuil, in a statement.

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Shona Martinez

Senior Associate Broker


Shona Martinez is a passionate, motivated problem solver with a decade of experience in the real estate industry. She has completed over 500,000 square feet of lease transactions and sales in New Mexico, valuing over $160 million. She has worked with clients across three countries and four cities and specializes in landlord representation, tenant representation, market analysis, sales representation, financial analysis, in-depth location analysis, lease negotiation and renewal, and space expansion/consolidation.

She believes in building strong, trusted relationships with her clients and business partners to facilitate lasting impact and growth.

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Scott Whitefield

Managing Director


Scott Whitefield has more than 28 years of experience in commercial real estate, with extensive experience in portfolio management and Site Selection.  He has successfully completed over two and a half million square feet of lease transactions, and represents some of Albuquerque’s most prestigious properties. He has also completed transactions with clients in 37 cities across 18 States and Canada. His experience includes advanced analytics in site selection, property operations, detailed market research, tenant improvements, tenant retention, marketing, lease negotiations and building sales.

Scott has been a top 5 performer for 4 of the past 5 years since coming to Colliers and now has expanded his team with the inclusion of Shona Martinez.  Scott and Shona have been involved in many of the largest real estate transactions in the greater Albuquerque Area.

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