Preface: Colliers International Albuquerque-Santa Fe brokers Scott Whitefield and Shona Martinez represented the landlord in this significant transaction. Colliers is proud to be part of such an important development for our community.
A new-to-market call center is set to bring hundreds of jobs to Albuquerque.
The city of Albuquerque economic development office and state economic development department announced Thursday that Virginia-based Faneuil Inc. is expanding to the Duke City. Fanueil plans to initially hire 500 employees and another 200 over the next few years. Faneuil provides services like customer care and technical support and employs more than 6,600 nationwide.
The firm will occupy Sitel Group's former call center space at 4420 The 25 Way NE, where Faneuil intends to sign a 10-year lease and begin operations in January, according to a joint city and state news release. Sitel had over 700 employees at the time of its closure announcement in March. Faneuil chose Albuquerque for its trained and skilled workforce, low cost of living and available real estate, the release said.
“Faneuil is excited to locate an important customer service center in Albuquerque, contingent on incentive approvals, that will eventually hire approximately 700 full-time team members. New Mexico has been very supportive in our analysis of potential options,” said Anna Van Buren, president and CEO of Faneuil, in a statement.