Lucia Eastep

Jacqui joined the Colliers team in 2011. and was promoted to her current role in 2017. As the Strategic Operations Manager for REMS U.S., she works directly with the REM U.S. leadership team to manage the strategic alignment of the national and local market teams. In this role Jacqui’s focus is on implementing systems, structing successful cross market communications, and bridging processes and procedures.

The Strategic Operations team is committed to successful processes implementation, team dynamic optimization and ensuring Colliers International Real Estate Management Services accelerates the success of our team members, partners and clients, alike.

As the Strategic Operations Specialist, Jonni McCray works closely with the REMS Strategic Operations Manager to help identify issues within the business and recommend/implement solutions across the REMS U.S. platform relevant to operations. Her role is key in overall communications, coordination, operational guidance, and support for the REMS U.S. Leadership team and designated markets. As part of her role, Jonni assists the local REMS offices and their Market Leaders with various operational tasks to help maintain the strategic alignment of the national and local market teams. 

Jonni has worked within commercial real estate since 2003, joining Colliers in February 2009 as an administrative assistant. She spent nearly a decade supporting John Dahlin and the Phoenix property management team. In 2016, she was asked to take on additional responsibilities and align with REMS National Support, which grew into her current full-time position. Her career progression has provided experience in the various facets of the industry, including leasing, market research & analysis, property management, and real estate operations.