About
Professional Summary
I joined Colliers West Michigan as a Client Services Coordinator (CSC) for our Retail specialty team in 2017 and then jumped at the opportunity to become Front Desk Coordinator in 2018.
With over 15 years of customer service and administration experience and a passion for relationship building and hard work, I am able to seamlessly assist our agents and staff. The support and encouragement I receive from my leaders and peers has helped me grow my career in Commercial Real Estate. I am thankful to be on this team and enjoy working with an extensive network of Colliers professionals.
My continued success at Colliers is due to my dedication, loyalty, critical thinking, positive attitude and willingness to adapt in this ever changing industry. I take every opportunity I can to learn more about the business and it would not be possible without the abundance of resources I am provided.
I thrive in this environment and want to be here for a long time; to make a positive contribution to Colliers and to help drive revenue year after year.
Education
I obtained my Bachelor of Science in Advertising and Public Relations from Grand Valley State University.
My Team
My Team
I provide strategy for the marketing and communication activities for Colliers West Michigan. I create and design print materials for pitches, proposals, advertising, site selections and other custom items. In addition, I coordinate professional photography, drone videography, manage local social media accounts, update websites, and handle public relations activities.
As Managing Director, I have overall strategic and operational responsibility for the entire portfolio of the company’s offerings, and oversee the key functions of sales, delivery and business enabling functions.
I drive and oversee the continuous renewal of key processes, systems and policies across the company in client relationship management, sales effectiveness, quality assurance, talent management and leadership development.
In addition to nearly a decade’s worth of management experience, I have six years of experience in helping real estate professionals secure loans. There I was a leader in fostering excellence and built trust and respect within the organization and throughout the community.
In 2007, I created Potvin Haywood & Associates, an origination team consistently in the top 10% of producers nationwide. My team and I have generated new loan opportunities and met with clients to determine their financial situation and eligibility.