Return to Office
A successful re-entry following the COVID-19 pandemic requires a cross-functional team spanning executive leadership, real estate and facilities management professionals, HR, communications, IT, legal, and other stakeholders. In addition, there are key sources of data that you must now consider such as employee surveys, managed sentiment, space utilization, and who should be in the office or work virtually.
Colliers and Blue Skyre IBE have partnered to develop a workbook to assist your team as you plan and manage a successful return to the office. It provides guidelines for your workforce’s return, along with tactical recommendations to prepare your facilities and real estate for a successful launch.
5 focus areas
For easy use and guidance, we’ve organized our collective expertise and helpful tips into five key areas:
Do you have the right procedures in place to ensure a successful return to office?
Have you revised your building services program to fit the shift in employee work patterns?
Have you analyzed and prepared your office space for a successful return?
Do you have the right technology solutions to manage a full return to the office and any other hybrid solutions?
|Communications & Training
Have you developed communications processes and materials to answer questions about return to office?
Case study: Achieving an effective re-entry strategy
Colliers worked with one of the 10 largest insurance brokerage firms based in the U.S. to develop a workplace strategy. The Colliers team of experts outlined how the client could move to a distributed work model in the post-pandemic world through a combination of desk sharing and remote working. The second phase of the work was to assess the state of the program’s elements. The Colliers experts used an assessment tool that examines the state of 55 program elements that must be in place for a distributed work program to be successful. Through interviews with key client leaders, they were able to determine the extent to which the elements were in place (i.e., started, under development, approved and in use) and their effectiveness. For the elements that needed assistance, Colliers experts offered advice, examples, and coaching. Colliers helped to drive RTO decisions around communications, policies, technology, and metrics.
Learn more in the Return to Office Workbook.
Occupier Services expertise and insights
Occupier Services expertise and insights
Part 1: A New Approach for the Return-to-Office
Part 2: What’s Missing from the Return-to-Office Conversation?
Part 3: Why Flex is Key to the Return-to-Office
Work Forward » Together
The COVID-19 pandemic has stalled the economy and created significant uncertainty for companies across multiple sectors. In response, the Colliers Work Forward » Together program recognizes, assesses, and delivers responsive and enterprising occupier and investor/landlord real estate services.
Our leadership team
CEO, Occupier Services | Global
Scott Nelson is CEO, Occupier Services | Global at Colliers International and is responsible for strategy and leadership of the global Occupier Services business unit. Occupier Services makes up the platform of talent and tools that supports our clients directly and in partnership with our transaction advisory professionals that lead many of these relationships. Occupier client engagements include tenant representation transaction advisory and project management assignments, multi-market accounts, to comprehensive corporate real estate outsourcing. Occupier Services includes service lines such as Enterprise Clients/Account Management, Client Experience, Strategic Consulting, Technology Services (including our Colliers360 platform), Lease Administration, Transaction Management and Project Management. Occupier Services is a global business with deep capabilities sitting within each of the three regions of Americas, EMEA and APAC.
Head of Client Experience | Executive Vice President, Occupier Services | Global
Denver - Downtown
I am focused on ensuring Colliers' Occupier Services clients receive best-in-class service delivery reinforced by a mindset of continuous improvement. My responsibilities include: account growth, setting direction on account strategy & innovation initiatives with an emphasis on maximizing service excellence, regular strategic engagement with clients, executive sponsor of our program to develop our account executives and directors and ongoing leadership of Technology and Consulting Services in the Americas.
Global Occupier Services Outsourced Account Leadership Executive Oversight & Governance for Outsourced Account Solutions for Tech Sector Clients Footprint & Real Estate Portfolio Planning
Business Intelligence Platform & KPI Development
M&A Integration Roadmaps & Operational Playbooks
CRE Organizational Effectiveness & Design
Capital Planning & Forecasting
President | Enterprise Clients, Occupier Services | Americas
President, Enterprise Clients
OCCUPIER SERVICES | AMERICAS
Education and qualifications
Master of Architecture, University of Michigan
Master of Science, Construction Engineering, University of Michigan
BS, Architecture and Engineering, University of Michigan
Affiliations and memberships
CoreNet Global, 5-time Global Summit presenter/panelist
Chairman: University of Michigan Board of Governors, Taubman College of Architecture and Urban Planning
Mobile: +1 303 646 7780
4643 South Ulster Street
Denver, CO 80237
Area of expertise
Martin Woodrow joined Colliers as president of enterprise clients within the Occupier Services | Americas platform. With more than 27 years of commercial real estate experience, Martin is an expert in growing and leading large and complex organizations, collaborating extensively and pushing the organization to deliver differentiated results for clients.
Prior to joining Colliers, Martin was an executive managing director at Cushman & Wakefield. He ran the firm’s Occupier Services business in the West Region of the United States, including Mexico and South America. He had direct responsibility for more than 2,500 employees generating $250 million of annual revenue in the delivery of services including Transaction Management, Project Management, Lease Administration and Facility Management to more than 50 multi-market clients.
Most recently, Martin led the integration and growth of C&W’s West Region Global Occupier Services business. Under his leadership, the business improved in all key metrics including top line revenue, profitability and client retention. It also added more than a dozen new Fortune 500 clients. Martin now leads a team of seasoned professionals managing delivery of services to Colliers' largest global clients including Nokia, Nestle, BAE Systems, Microsoft, and SAP.
Martin graduated from the University of Michigan with a dual master’s degree in Architecture and Construction Engineering.
Staying involved with his alma mater, Martin currently serves as chairman of the alumni board for the Taubman College of Architecture and Urban Planning.
Martin is also a five-time presenter/panelist at the CoreNet Global Summit.
Head of Enterprise Market Solutions | Executive Vice President , Occupier Services | Americas
Warwick Johnston is Head of Solutions Development, Corporate Solutions | Americas at Colliers International and is responsible for leadership of all aspects of Corporate Solutions business development and marketing. Corporate Solutions houses the service lines that are typically offered to multi-market and/or multi-service Occupier Clients. These service lines include Strategy and Innovation (consulting and technology services and lease administration), Account Management, Solutions Development, Transaction Management, Project Management, and Facilities Management. As part of leading Solutions Development, Warwick also works actively with some clients to develop an in-depth understanding of their key business strategies, create a customized solution to meet their objectives and hand over to the deployment team for the execution of that strategy on an on-going basis.
Head of Enterprise Client Solutions | Executive Vice President, Occupier Services | Americas
Michelle joined Colliers in 2014 and serves as a leader within the Corporate Solutions team, specializing in Enterprise Solutions. As the Head of the Enterprise Client Solutions function, Michelle is accomplished in the delivery of complex solutions both in solution design, as well as transaction execution and account management.
As part of the Solutioning process, Michelle is an active Transition Leader, onboarding key account relationships, with a subject matter expertise in the global Transaction Management service delivery. Michelle has led multi-disciplinary global account transitions for Cummins, the International Monetary Fund, BAE Systems, Alcon, Driscoll’s, and others.
Michelle brings her passion for creating inclusive cultures to all aspects of her role and has been active in the Colliers’ Diversity and Inclusion Program since its inception. Michelle has been serving as an Executive Champion for the North American program since 2017.
Head of Lease Administration & Technology Services | Senior Vice President, Occupier Services | Americas
Linda White is a Senior Vice President for the Lease Administration and Technology Services within Occupier Services at Colliers International and provides executive oversight of the platforms . In this role, she is responsible for the executive oversight and the development, management and implementation of lease administration services and technology solutions, which includes Colliers360, a multi solution technology stack which includes a fully-integrated business intelligence system that deploys dashboards and portfolio analytics’ technology to provide customized coverage and insight for clients’ real estate and facilities management needs at a global level.
Head of Operations | Senior Vice President, Occupier Services | Global
Executive Managing Director – Occupier Services, EMEA
Well respected within the industry, Andrew is an Executive Managing Director with over 20 years of global experience within Corporate Real Estate. Andrew has a wealth of knowledge having advised dozens of Fortune 500 companies throughout the world on developing real estate transformation solutions.
As Executive Managing Director of EMEA Occupier Services. Andrew drives strategy, client service delivery and spearheads the growth of Colliers’ occupier business within the EMEA region.
Andrew leads integrated service delivery for all occupier clients specialising in corporate real estate services, portfolio strategy, transaction management, brokerage, lease administration, project management, workplace services, and facilities management outsourcing advisory across the EMEA region.
Prior to joining Colliers, Andrew worked for CBRE where he has held senior leadership roles within their Global Workplace Solutions business in Chicago, Hong Kong, New York and London. He has gained extensive global experience advising large corporations on their global real estate organization and strategy over the last 18 years, having worked across EMEA, North America and Asia Pacific. Andrew also currently serves on the global board of directors of Corenet, the leading global association for the corporate real estate profession.
He has lived and worked internationally and has a deep understanding of the cultural and regional challenges within a global organisation.
Managing Director | Occupier Services
Doug has over 30 years’ experience in occupier and institutional real estate and currently leads the Australian Occupier Services business at Colliers International. That comprises business specialising in occupier needs: tenant advisory, portfolio and transaction management and workplace management services. Doug's focus is on building long term strategic partnerships with major occupier clients and developing a highly coordinated approach to account management and delivering Real Estate solutions that align to business strategy.
Doug's extensive experience in Workplace Strategy, Property Management, Occupier Negotiations and Integrated Facilities Management and Account Management enables him to focus the considerable resources of the Occupier Services team to achieve measurable results for the clients he works with.
- Tenant Advisory
- Industrial Advisory
- Project Management
- Facilities Management
- Occupier Technology
- Workplace Management
- Account Management
- Integration of business units
- Occupier Research
Managing Director | Asia
I have been working in the commercial real estate industry for over 20 years and have had the opportunity to work in India, Singapore and most recently Hong Kong.
In my 15 years with Colliers, I have been a part of the Corporate Solutions division advising clients across various industries on their Asia Pacific portfolio strategy.
After spending 11 years in Singapore, I moved to Hong Kong in 2015 to manage the Corporate Solutions platform for Asia.Having spent 5 years in Hong Kong, I moved back to Singapore in 2020 and continue to focus on the growth of our Occupier Services platform.
Marketing Director, Global Occupier Services
Toronto - 1140 Bay
Christina Farrace is the Director, Marketing, Global Occupier Services and is responsible for developing and executing key marketing initiatives for Occupier Services globally. With over 15 years of B2B marketing experience, she is skilled in developing integrated marketing campaigns that include content marketing, market research, PR, brand strategy, digital, social media and events. She provides valuable insights as a strategic marketing advisor supporting senior global stakeholders and collaborating with regional and country marketing representatives.
Prior to joining Colliers, she was the global marketing lead for a big four advisory firm and was responsible for the development and implementation of the global sector marketing plans aligned to the Asset Management, Real Estate and Private Equity business. She also led and supported initiatives such as International Women’s Day and solutions focused to deliver against the Sustainable Development Goals, which are areas she is passionate about.
Christina held various senior marketing roles at two of the big four advisory firms and a large bank where she partnered with leaders across the organization to successfully manage the development and execution of innovative marketing initiatives.