Our Colliers global occupier experts continue to explore the intersection of location and talent. A recent interactive webinar hosted by Colliers and CoreNet Global gathered real-time data from more than 100 industry participants and sparked discussion around the questions that are top of mind for corporate real estate professionals.
Discover below a summary of the 5 takeaways that emerged throughout our discussions.
2. Bridging the Gap Across the Hybrid Workforce
As new team norms continue to evolve, it’s crucial to build equitable experiences for both in-office and virtual employees. Technology can help facilitate meetings and interactions that are more inclusive and collaborative for all participants.
3. Adjusting Location Strategy to Attract Diverse Talent
Diversity is not something companies can flip a switch on, but rather it needs to be built in as a core component when assessing markets and talent pools.
|will adapt location strategy to improve access to diverse talent|
4. Prioritizing an Accessible Workplace
On a macro level, companies’ location strategies are prioritizing markets with talent pools that have more ethnic and age diversity. On a micro level, companies are choosing offices that possess the physical aspects that support employee access.
New locations can act as a recruitment lever for more diverse and more skilled labor
5. Identifying New Metrics that Showcase Value
Businesses are measuring the value of their real estate with new lenses as it becomes increasingly important to understand how and where people are working, and the value of that work. How can real estate facilities contribute to improved business performance and help increase value?
Occupier Services expertise and insights
CEO, Occupier Services | Global
Scott Nelson is CEO, Occupier Services | Global at Colliers International and is responsible for strategy and leadership of the global Occupier Services business unit. Occupier Services makes up the platform of talent and tools that supports our clients directly and in partnership with our transaction advisory professionals that lead many of these relationships. Occupier client engagements include tenant representation transaction advisory and project management assignments, multi-market accounts, to comprehensive corporate real estate outsourcing. Occupier Services includes service lines such as Enterprise Clients/Account Management, Client Experience, Strategic Consulting, Technology Services (including our Colliers360 platform), Lease Administration, Transaction Management and Project Management. Occupier Services is a global business with deep capabilities sitting within each of the three regions of Americas, EMEA and APAC.
Head of Client Experience | Executive Vice President, Occupier Services | Global
Denver - Downtown
I am focused on ensuring Colliers' Occupier Services clients receive best-in-class service delivery reinforced by a mindset of continuous improvement. My responsibilities include: account growth, setting direction on account strategy & innovation initiatives with an emphasis on maximizing service excellence, regular strategic engagement with clients, executive sponsor of our program to develop our account executives and directors and ongoing leadership of Technology and Consulting Services in the Americas.
Global Occupier Services Outsourced Account Leadership Executive Oversight & Governance for Outsourced Account Solutions for Tech Sector Clients Footprint & Real Estate Portfolio Planning
Business Intelligence Platform & KPI Development
M&A Integration Roadmaps & Operational Playbooks
CRE Organizational Effectiveness & Design
Capital Planning & Forecasting
Head of Enterprise Client Solutions | Executive Vice President, Occupier Services | Americas
Los Angeles - Downtown
Michelle joined Colliers in 2014 and serves as a leader within the Corporate Solutions team, specializing in Enterprise Solutions. As the Head of the Enterprise Client Solutions function, Michelle is accomplished in the delivery of complex solutions both in solution design, as well as transaction execution and account management.
As part of the Solutioning process, Michelle is an active Transition Leader, onboarding key account relationships, with a subject matter expertise in the global Transaction Management service delivery. Michelle has led multi-disciplinary global account transitions for Cummins, the International Monetary Fund, BAE Systems, Alcon, Driscoll’s, and others.
Michelle brings her passion for creating inclusive cultures to all aspects of her role and has been active in the Colliers’ Diversity and Inclusion Program since its inception. Michelle has been serving as an Executive Champion for the North American program since 2017.
Senior Vice President, Workplace Advisory
As Executive Managing Director of Workplace Innovation, Corporate Solutions | Americas, Keith leads Colliers’ expertise in this rapidly evolving field, helping our clients use the workplace as a competitive advantage to advance their business objectives through innovative and insightful workplace solutions.
Additionally, Keith brings more than 30 years of experience to Colliers International, including his previous role as Senior Director, Global Workplace Innovation at Johnson & Johnson. There he was responsible for program design and deployment of a set of new workplace principles for J&J’s global office portfolio of 60 million square feet and more than 900 locations.
Senior Vice President, Workforce Analytics & Location Strategy
Chicago - Downtown
With a strong quantitative background, I excel at using data to solve complex business issues. I leverage this skillset in leading the Workforce Analytics consulting practice for the Americas.
My team provides an integrated approach to people, place and process powered by agile technology and advanced analytics to equip organizations with workforce-related insights to make quantitatively justifiable location-related decisions in labor markets around the world.
Prior to leading the Workforce Analytics team, I was a director on a Chicago-based corporate solutions team where I led a team of developers in developing tools and financial models to help clients address their most complex business challenges. These ranged from fully integrated finacial statement and risk models to landlord vulnerability and business intelligence tools.
Before joinging Colliers in 2015, I spent nearly 4 years working in a variety of roles at Allstate Insurance Company. There I held a number of roles and developed a distinct ability to 1) understand the root cause of the business problem, 2) identify the data required to solve the business problem 3) leverage the technical capabilities of myself and others to analyze the data, synthesisize the finding and communicate with leadership to solve the business problem.
While at Allstate, I spent time as the lead financial and operational consultant to the Allstate Contact Centers which employ more than 3,000 FTE. In this role I led a redesign of the staffing model to more efficiently match supply (labor hours) and demand (call volume) which drove a double-digit improvement in utilization and improved profitability.
In my time on the agency economics team, I developed a model that identified inefficiencies in the agency compensation system and designed solutions to redistribute capital, helping drive profitable growth for the organization. This project led to a role on a team of 5 charged with a complete redesign of the company’s $3 billion sales compensation program.
Head of EMEA Workplace Advisory
JanJaap and his team help organizations rethink the way they work and develop new work- and office concepts that impact on organizational goals, productivity, engagement and health of employees. Office concepts are translated to requirements for location, building and interior. JanJaap is specialized in developing work concepts and requirements for corporate clients by balancing corporate best practices and specific local demands based on local conditions, specific workprocesses and country culture.
Previously he held a senior role with Atos Consulting where he developed innovative work and office concepts for a variety of clients mainly in the public sector. He joined the AOS Group in 2012 and since Colliers International acquired the company in 2015 he has been advising a variety of clients on workplace solutions including IBM, Deloitte, ING and many more.
Marketing Director, Global Occupier Services
Toronto - 1140 Bay
Christina Farrace is the Director, Marketing, Global Occupier Services and is responsible for developing and executing key marketing initiatives for Occupier Services globally. With over 15 years of B2B marketing experience, she is skilled in developing integrated marketing campaigns that include content marketing, market research, PR, brand strategy, digital, social media and events. She provides valuable insights as a strategic marketing advisor supporting senior global stakeholders and collaborating with regional and country marketing representatives.
Prior to joining Colliers, she was the global marketing lead for a big four advisory firm and was responsible for the development and implementation of the global sector marketing plans aligned to the Asset Management, Real Estate and Private Equity business. She also led and supported initiatives such as International Women’s Day and solutions focused to deliver against the Sustainable Development Goals, which are areas she is passionate about.
Christina held various senior marketing roles at two of the big four advisory firms and a large bank where she partnered with leaders across the organization to successfully manage the development and execution of innovative marketing initiatives.