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Measuring and managing performance in real estate outsourcing partnerships for mutual success

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The decision to outsource is usually based on two business factors: value proposition and market-based outsourcing. The most common value proposition is creating cost savings, but others such as increasing operational efficiency, improving customer service and employee satisfaction, or reducing capital expenditure are often more telling.

Market-based outsourcing is a comparison between internal skills and abilities, and the capabilities of providers in the marketplace. The decision to outsource is based on whether an external provider can do the job better, cheaper or faster than an internal team. In our ‘CRE - Our industry today, tomorrow & beyond’ report I break down the ways to ensure those relationships are productive and generate value for the long term.



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United Kingdom

James Rawdon-Mogg

Head of Enterprise Client Solutions

EMEA Headquarters, London

James Rawdon-Mogg is the Head of Enterprise Client Solutions for Occupier Services in EMEA, leading on business development, account mobilisation and client account transformation.  James is a member of the EMEA Occupier Services Advisory Board.

James has been working in EMEA Occupier Services at Colliers International since January 2014, managing corporate client accounts, developing new relationships and service lines. Prior to joining Colliers, James qualified as a commercial Chartered Surveyor with Savills and spent 3 years as a self employed consultant. As a former member of the Army Reserves, James also spent a year on mobilised full time service on operations in Afghanistan (Op Herrick 12/ 13).

James has 15 years’ experience in commercial asset management, corporate real estate consultancy, lease advisory and property management, qualifying as a surveyor (RICS) in 2009. He has worked on client accounts ranging from large corporates such as National Grid, Electronic Data Systems, BP and Shell, to small investment clients with commercial portfolios. 

In his spare time, James is also a (very) amateur jockey, riding mainly in point to point races and also occasionally under rules.

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