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How managers can adapt to the ‘new normal’

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Like all businesses, the commercial real estate industry experienced a significant shock in 2020. Suddenly the world started working from kitchen tables, beds and sofas. With the realisation that home working on a larger scale could be viable on a long-term basis, much has been written about the future of the workplace and ways of working. Some predicted COVID would be the death of the office; that no one would want to return to the commute and that work-life balance had finally been achieved. 

But as time wore on and the novelty wore off, the highs of the beginning of lockdown turned to lows for many. Opportunities to socialise were missed and boredom from being within the same four walls set in, particularly during the long winter months. Our mental health suffered as we realised that remote working blurred the boundaries between office and home, and that we were actually working longer hours.

In our ‘CRE - Our industry today, tomorrow & beyond’ report I look at how management must change to avoid the pitfalls of remote working.



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United Kingdom

Lydia Ings

HR Director

London - West End

I join Colliers with over 18 years experience in Human Resources, most recently holding the senior position of Head of Talent Acquisition and Development.

As a highly respected HR professional with extensive knowledge of the real estate market, I have worked across the full spectrum of HR; including talent acquisition, graduate development, training & career development, operations, and business partnering.

I lead Colliers’ UK HR team, using extensive experience in real estate to understand the challenges we face across all business lines, adding real value to the UK business.


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