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How facilities management needs to evolve

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This year and the last have seen massive change in the property and facilities management industry as it responds to new working arrangements and adapts to new business models and directions. As we return to the office, the hybrid workplace is emerging, and while working from home will be a viable choice, it is clear that corporate culture, brand values, collaboration and innovation are best driven by people coming together. The office is far from obsolete; it will become more important than ever by evolving into a flexible, highly enabled workplace that facilitates collaboration and plays a decisive role in the war for talent.   

Amid the increase in flex space, the creation of new working practices, enhanced space types and the rise of smart buildings, facilities management (FM) needs to respond and virtually reinvent itself. In our ‘CRE - Our industry today, tomorrow & beyond’ report I examine new business conditions and priorities argue for innovative approaches to facilities management that replace the fixed services of the past with dynamic, technology-enabled solutions.



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United Kingdom

Nicholas Marsh

Head of Enterprise FM Advisory

EMEA Headquarters, London

Nicholas brings a depth of industry experience gained both client and supply side to provide a unique capability in an advisory capacity for strategic development, transformation and implementation of all types of FM and outsourcing models.  

Understanding the capabilities of FM suppliers and the dynamics within the industry, underpins effective and sustainable FM solutions that are aligned to client business drivers. A foundation of FM experience ensures that outsourcing and FM strategies are robust and sustainable. 

Working in the UK, Dubai, Nigeria and Europe Nicholas has developed and delivered effective and efficient FM solutions within professional services, banking, telecoms, transport, rail, media, utilities and manufacturing industries. 

Nicholas has a technical background and a proven capability to deliver transformation agendas with pace, professionalism and passion.

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