This year and the last have seen massive change in the property and facilities management industry as it responds to new working arrangements and adapts to new business models and directions. As we return to the office, the hybrid workplace is emerging, and while working from home will be a viable choice, it is clear that corporate culture, brand values, collaboration and innovation are best driven by people coming together. The office is far from obsolete; it will become more important than ever by evolving into a flexible, highly enabled workplace that facilitates collaboration and plays a decisive role in the war for talent.
Amid the increase in flex space, the creation of new working practices, enhanced space types and the rise of smart buildings, facilities management (FM) needs to respond and virtually reinvent itself. In our ‘CRE - Our industry today, tomorrow & beyond’ report I examine new business conditions and priorities argue for innovative approaches to facilities management that replace the fixed services of the past with dynamic, technology-enabled solutions.