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Are you equipped and ready for The Great Return?

Colliers REview Singapore blog - REMS are you ready for the great return to workplace after coronavirus checklist

As we transition into the safe re-opening of Singapore, it is important for buildings to have safe management measures in place and be ready for the new normal.

As Singapore continues its transition into the nation's safe re-opening, it is important to facilitate operation normalcy and get ready for the gradual resumption of activities.

For landlords, this means getting their buildings ready for returning tenants; for building occupiers, this means facilitating a new normal of operations among team members.

There are a few key areas to focus on, namely health and safety, daily operations, digitalisation of processes, and maintaining engagement experience via alternative platforms. 

Our Real Estate and Management Services (REMS) experts have put together a checklist to ensure both landlords and occupiers cover some of these essentials for a seamless and safe return.


Health and Safety

For management office staff, vendors partners, contractors, visitors and residents: 

  • Temperature taking
  • Contact-tracing capabilities
  • Wearing of masks 
  • Hand washing and sanitisation facilities
  • Social distancing
  • Personal protection equipment (PPE), if possible


REMS are you ready for the great return to workplace after coronavirus checklist_sanitising
Ensure the availability of sanitisation facilities and implement sanitisation procedures

Daily Operations
  • Separate / remote work team or shifts 
  • Reconfiguring workspace (in office buildings)
  • Re-planned work schedules for vendor partners, to minimise close contact
  • Sanitation procedures and availability of cleaning agents
  • Identifying high-touch points / surfaces, e.g. switches, buttons, etc
  • Isolation room or space for suspect cases, followed by sanitisation procedures

Digitalisation of Processes
  • Electronic banking (e-banking) or other forms of contactless payment methods for transactions
  • Electronic communication with building owners and occupiers for updates
  • Self-help portal for building owners and occupiers, for submission of applications, payments, etc
  • E-payments for vendors
  • SMART building technologies to reduce touch points

Maintaining Engagement Experience via Alternative Platforms
  • Meetings via teleconferencing
  • Allowing remote work for appropriate tasks and functions


REMS are you ready for the great return to workplace after coronavirus checklist_digitalisation
Digitalise operational processes such as contactless payments


Click here to download a printable version of the checklist.

Check in with our Colliers' REMS experts today to ensure your building is equipped and ready for the great return after COVID-19.

Editor's note: This blog post was originally published in May 2020 and has been updated for relevance.


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Kow-Tze Voo

Senior Director, Operations

Real Estate Management Services


Voo has been in the real estate industry for over 20 years. He has been overseeing the Strata Management Business Line in Real Estate Management Services which comprise of more than 70 developments, which spans across commercial, industrial, residential and mixed-developments asset types. 

Voo is currently the Head of Operations, looking after the entire operation of all the various Business Lines in Real Estate Management Services. He leads the various Business Lines together with their leaders, associate directors and team managers, including approximately 150 on-site managers, executives, officers, administrative and technical staff who handle the daily site operations.

Voo ensures contractual obligation with the clients is met by his operation teams. He ensures his operation teams liaise with auditors, solicitors and relevant authorities on all matters pertaining to the respective estate’s management councils. In addition to overseeing the smooth operations of the estates, he also ensures that proper corrective measures and preventive maintenance are implemented for all installations and facilities. 

When asked what motivates him in his work, he mentions that, "Strata Management is never a bed of roses, and it needs a lot of resilience. However, seeing the clients' satisfaction whenever my team manages to handle a challenging situation gives me a great sense of achievement." What sets us apart is not what we do, but how we do it. Voo is a passionate leader and takes personal responsibility to help accelerate the success for our clients. 

Voo is both a certified fire safety manager and a certified green mark manager.


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