Skip to main content Skip to footer

Meet Our Experts: Voo Kow-Tze, Senior Director, Operations in Real Estate Management Services

alt=""

With over 20 years of real estate experience, Voo Kow-Tze's expertise has evolved significantly. At Colliers, he is currently overseeing the operations for the business in Real Estate Management Services.


Voo Kow-Tze has recently been promoted to Senior Director, Operations in Real Estate Management Services at Colliers and his role is to oversee the operations for the business in Real Estate Management Services. 


How long have you been in the real estate industry, and how did you come to join Colliers?

I have been in the real estate industry for almost 20 years, and I started in a small agency. After two years of agency works and suggested by a childhood friend, I decided to try out other aspects of the industry and went into Strata Management. Three years later, in 2008, I joined Colliers. Back then, the company was rebuilding and growing its property management business. Today, I would like to thank this childhood friend of mine. Not only did he introduce me to property management back in 2005, but he was also the one who referred me to Colliers!  

Tell us a bit about your role and what do you find most fulfilling about your job? 

My role has evolved quite significantly. I started with overseeing the operations for all the strata developments. I was the only team manager for Strata Management at that time. We were a tiny business, and there was another team manager in charge of Asset Management. Both of us needed to start everything from scratch and set up all the processes. On top of ensuring smooth operation for my portfolio and growing the business, I also managed to spearhead and initiate the ISO system for the department.  

"Strata Management is never a bed of roses, and it needs a lot of resilience. However, seeing the clients' satisfaction whenever my team manages to handle a challenging situation gives me a great sense of achievement."

 

The most fulfilling part of my current role now, after 13 years in Colliers, is to be part of the leadership team and a key contributor. The business is more than three times bigger than when I first joined. I enjoy working with a team of experts, some of them had started their career with me in 2008, and some joined us more recently.  

What is the biggest piece of advice you would like to give your clients? 

Property is such an important asset for owners, investors and end-users. It is crucial that as advisors, we are able to maximise the potential of the property. This is not always a case of taking the lowest cost option – it is often based on longer-term benefits of stability, value-add exercises, planned strategy and our people. The lowest cost denominator does not necessarily achieve this result. With such a major disruption in the industry through technology, we will see lower costs prevail, but we need to ensure this does not come to the detriment of real service and genuine advice.  

What will strata management look like in future? 

For the longest time, strata management adopted a very traditional way of working. The recent pandemic had acted as a catalyst for the practitioners to turn toward technology. The new platforms currently used are an exciting new iteration of the industry. We need to embrace this new way of working, and I'm looking forward to the new challenges we will face. 

Liked what you read? 

Read more from our Expert Spotlight series and subscribe to our mailing list for more thought-pieces on the latest in commercial real estate.

---

Article enquiries

Contact our Colliers Editorial team here.


Related Experts

Kow-Tze Voo

Senior Director, Operations

Real Estate Management Services

Singapore

Voo has been in the real estate industry for over 20 years. He has been overseeing the Strata Management Business Line in Real Estate Management Services which comprise of more than 70 developments, which spans across commercial, industrial, residential and mixed-developments asset types. 

Voo is currently the Head of Operations, looking after the entire operation of all the various Business Lines in Real Estate Management Services. He leads the various Business Lines together with their leaders, associate directors and team managers, including approximately 150 on-site managers, executives, officers, administrative and technical staff who handle the daily site operations.

Voo ensures contractual obligation with the clients is met by his operation teams. He ensures his operation teams liaise with auditors, solicitors and relevant authorities on all matters pertaining to the respective estate’s management councils. In addition to overseeing the smooth operations of the estates, he also ensures that proper corrective measures and preventive maintenance are implemented for all installations and facilities. 

When asked what motivates him in his work, he mentions that, "Strata Management is never a bed of roses, and it needs a lot of resilience. However, seeing the clients' satisfaction whenever my team manages to handle a challenging situation gives me a great sense of achievement." What sets us apart is not what we do, but how we do it. Voo is a passionate leader and takes personal responsibility to help accelerate the success for our clients. 

Voo is both a certified fire safety manager and a certified green mark manager.
 

 

View expert