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Report by Skanska & Colliers: on the expectations of office users

Report by Skanska & Colliers: Designing the office of the future

An office that enables effective work and provides a sense of privacy, as well as calm and quiet surroundings, is a location that employees use more often – on average three days a week. This is one day more than for offices that do not offer such features. These are only some of the conclusions from the ‘Designing the office of the future’ survey, conducted among office users by Skanska and Colliers.

From the report you will find out:

  • What employees think about various components of their work environment: the office building, the office space and the home office?
  • Which office building amenities are most desired by employees?
  • What contributes to employees’ satisfaction regarding their office location?
  • How do home office conditions affect the number of days spent at the company office?
  • Which workspace features are important when it comes to encouraging employees to return to the company office?

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The aim of the survey was to examine how the expectations of the place where they perform their professional duties are changing. The idea was to identify the needs of employees with respect to the organization and equipment of offices, the space management and access to infrastructure in the vicinity of buildings, as well as to evaluate the conditions for working from home, in relation to the currently most popular hybrid model. The results of the survey, along with expert remarks, were presented in the report of the same title as the survey, “Designing the office of the future”.

- We all ask ourselves what the office of the future will look like. With the changes brought about by the pandemic, we need to redefine our ideas about the ideal office. The key factor for employees was whether they can easily find a space in their office that is suitable for the task at hand. The office must combine coziness, ease of focus and separation from other people when needed, with the possibility of interaction, teamwork, building relationships with employees and the organization. Therefore, more important is the trend of creating primarily friendly spaces – creating conditions good for our physical and mental health and inclusive – allowing for effective work, regardless of whether we work best at a shared table or in a quiet room away from others. – Ewelina Kałużna, Head of Strategic Workplace Solution Advisory at Skanska in CEE and Managing Director of flex spaces Business Link.

Ewelina Kaluzna

Ewelina Kałużna
Managing Director Business Link & Head of Strategic Workplace Solution Advisory in CEE at Skanska



What draws people to the office?

The results of the survey clearly demonstrated that the factor that is able to encourage employees to come to the office more frequently is a sense of privacy, more specifically, peace and quiet and the absence of distractions, which, according to the interviewees, allows them to work effectively. Respondents who were provided with such conditions in the office declared that they would come to the office for one more day per week. As a result, they would spend three out of five working days in it. 

According to the “Designing the office of the future” report, the key to achieving the objective of employees coming to the office more often is to create the right variety of spaces for them. 

- Hybridization of work styles is causing changes in the physical office space. We come to the office to cooperate, interact or engage in workshops. Individual work that requires silence and concentration is more likely to be done remotely. This has made post-pandemic offices much more focused on fostering collaboration, facilitating spontaneous interactions and providing space for informal contacts. It is also crucial to ensure multi-functionality and adaptability in offices. This can be seen in solutions such as mobile phone booths, meeting pods, closed and semi-open spaces for teamwork, or agora spaces. They go hand in hand with more and more modern apps for managing office space, facilitating contacts, e.g. informing about the presence of colleagues in the office, and IT/AV solutions necessary for organizing hybrid meetings. The aim is for the office space to cope with the changes, not only the current ones, but also upcoming, emerging as part of the gradual definition and maturation of the hybrid work model. Dorota Osiecka, leading expert on work environment strategy, Partner in Colliers and Director of Colliers Define.

Dorota Osiecka

Dorota Osiecka
Partner, Colliers
Director, Colliers Define
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Is it possible for us to work from home?

Employees' needs had to be examined along with their personal situation - that is, the home office. The vast majority of respondents of the Skanska and Colliers survey, almost 70%, say they have the appropriate conditions to work effectively from home. Almost everyone has a laptop for working remotely, and 85% assure that the quality of their home Internet connection is adequate. 58% consider their home desk suitable for several hours of work, and 56% have the same opinion about their home office chair. At the same time, a significant percentage of respondents (41%) admit that they have trouble separating work and private life when they work from home.

More data and conclusions in the report

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Skanska Property Poland is an innovative developer of green, timeless office buildings. It builds open, vibrant spaces where employees feel comfortable. Skanska's office projects are certified with LEED, WELL Core & Shell, as well as WELL Health-Safety Rating. In addition, Skanska's new investments in Poland are certified as "Barrier-Free Facilities," which proves adaptability for use by people with various needs - including those with disabilities or parents with young children.

Skanska Property Poland has been operating in Poland since 1997 roku. It conducts operations in seven markets: in Warsaw, Wrocław, Poznań, Łódź, Cracow, Katowice and the Tri-City.



Colliers is a global leader in real estate services and investment management. We are a leading company offering a wide range of the highest quality services. With operations in 63 countries, more than 17,000 of our enterprising professionals work collaboratively to maximise the value of real estate for tenants, investors and investors. Learn more at



A part of Colliers in Poland is the Colliers Define service platform. It consists of a diverse team of consultants, architects, designers and engineers, which in the comprehensive process of Define. Design. Deliver. transforms commercial spaces and real estate to make them user-friendly and efficient for business. 

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