How does your facilities management match the identity and strategy of the organisation? How do you organise agile and result driven facilities management? How do you gain insight into the performance of your suppliers, the facility costs and contracts? And how do you continuously measure employee satisfaction?
Facility management plays an important role in the satisfaction of employees and customers. That is why it is essential that your hospitality concept fits the strategy and identity of the company. This creates unity in the service provision and ensures that strategy and service strengthen each other. Based on an analysis of your strategy, we determine the impact on the various elements of facility management such as reception, catering, meetings and cleaning.
We review the current concept by mapping the employee and customer journey. Together we discuss the (mis)match between the current and ideal situation and formulate methods for improvement. Based on our reports, you can make a considered, future proofed decision.
You can also consider a managing agent who will ensure the daily operational coordination and management of facility services. The most comprehensive option is integrated facility management, which is a contract with one supplier that is responsible for the complete facility services, including its management.
Our benchmark is the largest and most reliable real estate and facilities benchmark database in Europe and has information on more than 34.2 million sq m VVO in 29 countries. Using this unique data set we make business cases and plan scenarios based on the best examples from the facility market.
Customer experience plays an increasingly important role in the assessment of your facility services’ quality. It is also one of the most important KPIs in supplier contracts. The Colliers Flash Engagement Survey offers quick and clear feedback - no long, general questionnaires for your employees or clients, but direct feedback via a touchscreen.
Head of Facility Management Consultancy
I am Head of the Facility Management Consultancy Department and working for clients in the Netherlands and EMEA. I advice clients on a range of Facility Management and Real Estate topics, including benchmarking, setting up facility services, outsourcing, strategic FM, customer satisfaction, sustainability and circularity.