Account Manager | Mexico & LATAM
Bachelor of International Relations
As a professional in International Relations I have knowledge of the political, economic, social and cultural environment both nationally and internationally. I consider myself a passionate branch Diplomacy in which I would like to practice a specialty. I have the ability to generate solutions in the face of adverse situations, confronting them constructively and with improvisational skills.
2017- Actual Colliers International
Position: Lease Administration Jr. (Portuguese)
Function: We offer a service focused on the administration of leasing contracts in the Latin America region, seeking to optimize their processes and costs with our Thomson Reuters client. We manage and perform the GRs for the payment of rents, maintenance fees and service to through the Rent Payment service. We manage our Real Estate Portfolio database and implement the Audit process for our region
2015-2017 Western Union
Position: International Agent Support (IAS) and Customer Service Brazil
Function: Provide and meet the needs of customers on regional transactions worldwide. Resolve administrative issues with agencies in English, Portuguese and Spanish.
2013-2015 RCI and Royal Holiday
Position: Social Media Analyst in Portuguese and Spanish
Function: Respond to requests from partners such as Royal Holiday, Sheraton Hacienda del Mar and Sirenis through reports for each of the Developments in both languages, using Social Networks and specialized programs in Social Media as a main tool.
Royal Holiday Cargo: Financial and Collection Area Brazil
Function: Check memberships of Brazilian partners with Royal Holiday to offer information about the program, attention to new members and annuity collections.
2012-2013 Aeroméxico Club Premier Brasil
Position: Reservations for Club Premier Members of Brazil
Function: Meet the needs of members who belong to the Club Premier loyalty program of Aeromexico, offering a special service in their reservations, redemption of accumulated kilometers, first class promotions and different types of charges.
2010-2012 BAG Construcciones y Servicios S.A. of C.V.
Position: Administrative Assistant and Sales Area.
Function: Administrative Representative in activities of the company. Organize the documentation in my charge, personnel administration, meeting schedule and work commitments, in addition to the support in the accounting department: payments, collections, billing and customers. Representative in the area of sales and customer service with 2 years of experience in the development of suppliers and purchases.
2011 INTERNATIONAL RELATIONS
2010 CENTRO DE ESTUDOS BRASILEIROS (Embaixada do Brasil no México).
2008 BRITISH COUNCIL MEXICO CITY (English Course)
Director Corporate Solutions | Mexico
Sergio Rojas is a top international executive with specialization in Real Estate and Tecnhology, he has great capability to understand business needs and high proficiency to deliver results, with more than 14 years of experience he started his career as a Programmer, occupying different positions in different industries (Real Estate, banking and brokerage house) he became Head of IT for Latin America Region for Colliers International, also at Colliers he was promoted as Director of Lease Administration service line and then again promoted as Corporate Solutions Director serving corporate Latin America clients. He owns a big list of achievements that distinguish him as a disruptive executive. His education includes a Computer Systems Engineering bachelor degree from ITESM (Tec de Monterrey), an MBA from EGADE Business School and he successfully coursed the Top Management D-1 program at prestigious IPADE Business School. He has strong experience serving clients with properties in Latin America, Europe and Asia and on the direction of teams of as long as 30 members with projects that required multidisciplinary contribution and leadership in several countries including Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, Panama, Peru and United States.