There is no doubt that both retailers and shopping centres will change post COVID-19. Survival depends upon adaption by accelerating physical and digital integration. As large scale social restrictions to be loosened and businesses to reopen, retail community is determined to maintain the highest safety standards possible. However, social distancing will be associated with more investment on capital expenditure and maybe uneconomic for some retailers, with others expected to fail.
As many are becoming very concern over health, landlords need to consider implementing integrated touchless technologies in public areas. Landlords has to also anticipate that tenants would ask to negotiate for rental discounts and revenue-sharing or profit-sharing schemes should be viable as well. Meanwhile, retailers should be willing to offer discounts and other gimmick for certain purchases in order to bring consumers back to the malls.