How long have you been in the real estate industry, especially hospitality, and how did you get involved in the industry?I have been in this industry since 1991, so it has been 30 years now. The reason why I got involved in this industry was because I saw an opportunity back then. The landscape of our archipelago − more than 90% valuable destinations are un-touched; the increasing number of investments in infrastructure, including airports, roads and hotels; also, the number of capable manpower available during that period. Those indicators encouraged me to get involved in this sector sooner.
In my opinion, even now this industry still has opportunities in which to grow. I feel like I can contribute to the development of this industry and in many ways, this opportunity will help me improve my expertise and experience.
How would you describe your role at Colliers?I have just recently joined Colliers as the Director of Hospitality Services. My responsibilities are to provide information and share both my knowledge and expertise with the company and clients regarding Hospitality Asset Management. The goals are to help our clients achieve their property requirements in order to ensure the success of the operational and financial performance of their properties.
Why do you think that it's important to always be an expert in your professional career?For me, it’s such a privilege for us to be born and raised in this century. Back in the days, I had to experience living in an era without electricity, black & white television, making calls through operators, no internet nor WIFI, and more. Imagine if I didn't learn to adapt to the current technology where you can get everything in a single touch of a button.
Same goes with our knowledge and expertise. We always need to have the eagerness to keep on learning and adapt at all times in order to grow and keep up with the current pace. We need to ensure that all of us have an opportunity to grow and always be ready for new things. That being said, by being an expert, we will provide our clients with advanced and updated information and skills to accelerate their success.
What is the biggest challenge that you have faced while working in the Hospitality sector?I have been working for more than 30 years in this industry and the biggest challenge that I have faced while working in the hospitality sector was human resources. This sector has a direct connection with services, and services involve humans in it. Hospitality is not only serving food from the kitchen to the table, it is everything. It challenges us to deal with nature, ways for us to handle the material, revenue management and more. And all of them are human resources.
Human skills in destination areas in Indonesia are at a variety of levels, especially in terms of communication skills, customer knowledge, and others. That is why it is important to provide a variety of training to make sure that the standard of human resources is maintained.
If you were not working in this sector since the beginning of your career, what do you think you would be doing now?If I were not working in the hospitality sector, I think I would end up in the aviation industry. Aviation industry has the same character as the hospitality industry − the details, the speed, it’s fast growing and even has the same vulnerabilities. On top of that, the most common ground in this industry is also about humans.
What do you do when you are not at work, and why do you enjoy it?
In my free time, I love to go scuba diving or play golf. These activities are really enjoyable for me. Through these activities, I realize how small we are in this world, but God is always looking after us.
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