How long have you been in the real estate industry and how did you get started in the industry?
I joined at the end of 2016, so I’ve been working at Colliers for more than four years. Prior to joining Colliers, I worked as an architect in an architect company for three years.
When I was working at the previous company, I felt that I wanted to challenge myself more. My background was in architecture, but I was looking for more knowledge and experiences besides the architecture sector to grow myself. That was when I found that Colliers was looking for an assistant project manager in the Facilities Management (FM) department. I learned a whole new world working in the FM team, and it was really exciting for me. I am challenged to analyze, create a structured business plan, think about details, and learn how to negotiate, which was not familiar for me.
What do you like about the industry?
While working with the FM team, I have been given a lot of opportunities to improve my knowledge in every project that we have handled, not only deskwork type tasks, but also going straight to the field. I have found new challenges and knowledge in every project I have been appointed to, and for me it’s really interesting and challenging at the same time.
What has been your greatest achievement to date?
Similar to the other departments, in FM we send a survey to every project that we have completed. Our clients rate our services and score if they will refer our company to their colleagues or other companies. The first project I was appointed to was an audit of a bank’s branches. I was really surprised and touched when we sent out the NPS and the client gave us a 10 out of 10 points as feedback. I was really thankful the client appreciated our team’s hard work. It was a good start for my career in this sector, and a starting point that made me want to do even better in the future.
What advice would you give to someone starting and considering a role like yours?
Every job always has its plus and minus points, the same as being a consultant. We are required to always deliver the best service to our clients despite any problems or challenges that we might encounter while handling the project. Therefore, it’s our job to ensure that the challenges that we face will not affect our performance. I always encourage myself to learn from the challenges and problems that I face every day, since I know it will improve my personal skills and the team’s skills.
As a consultant, especially in management services, we are required to work as a team. It’s really important to always have time to discuss the project with your team. Our team usually spends its spare time brainstorming, discussing and reminding each other about our tasks to ensure that the project runs as smooth as possible.
If you were not working in this industry, what do you think you would be?
If I wasn’t working in this industry, especially in Facilities Management, I think I would still be working in the property sector, but more towards design or architecture, considering I graduated in architecture. So I’m not going far from this sector.
What do you do when you’re not at work?
I have two children, and I leave them at home every weekday, so I dedicate my weekends to my family, just to play together and spend the days just with them. The best thing about being a working mother is that even with all the challenges I am facing at the office, when I get home I have two children who restore all of my energy.
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