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Client Success - Facilities Management System Certification - ISO Certification 41001:2018 for Kangean Energy Indonesia Ltd.

Facilities Management ISO Certification Kangean_Hero

Colliers Indonesia Facilities Management team started its services for Kangean Energy Indonesia Ltd. in 2020. Kangean Energy Indonesia Ltd. already had a very specific vision and mission, which is to have the best Facilities Management applied in a company within the SKK Migas organization.

As part of SKK Migas, which has high standards in the office facilities management, Kangean Energy Indonesia Ltd. aims to exceed the standards by getting its Facilities Management System Certification – ISO 41001:2018 certification.

The ISO 41001 certification is an internationally recognized company standard or guide for facility management implementation. Kangean Energy Indonesia Ltd. is committed to doing its best in the field of Facility Management by implementing ISO 41001 standards. With this certification, Kangean Energy Indonesia Ltd. demonstrates its commitment to the long-term implementation of International Standard Facility Management. The ISO certification will be its first step toward this achievement.


In order to reach the goal of being the best facility management within SKK Migas, there were several challenges our Facilities Management and Kangean Energy Indonesia Ltd team faced, such as:

  • Due to the pandemic, the certification and coordination process could not always be carried out directly and communication had to always be on point.
  • The team’s assessment and measurement processes were limited due to visiting restrictions and regulations during PPKM.
  • The site was closed a few times and there was limited visiting access.
  • Since the ISO certification that Kangean Energy Indonesia Ltd. wanted to achieve is still relatively new, so Colliers had to ensure that all certification components can be fulfilled and carried out properly.
  • Kangean Energy Indonesia Ltd. has a limited internal number of FM team members; therefore, all information and documents regarding the certification needs had to be aligned, especially in terms of technical matters, so that the assessment can meet its standards.

In order to conquer the goals above, our team of experts applied a few strategies to ensure that Kangean Energy Indonesia Ltd. succeeded. The strategies were:

  • Optimize the usage of information technology for work efficiency, for both Colliers and Kangean Energy Indonesia Ltd., by having consistent online meetings and collaboration, while using a cloud drive to store all the documents.
  • Apply expertise to established efficient coordination with all parties involved (client, tenants, landlords, vendors, contractors, etc.)
  • Carry out all audit processes virtually.
  • Conduct awareness training to ensure The Kangean Energy Indonesia Ltd. team has a proper knowledge of ISO.
  • Implement preventive maintenance and corrective management in accordance with the agreed-upon response times.
  • Provide added value by involving the QHSE, Engineering, helpdesk, and sustainability teams under the supervision of the portfolio manager.
  • Apply expertise in conducting initial assessments by providing consultancy for best practice implementation and development of facility management systems, and help to prepare for the ISO certification by participating in internal audits.
  • Conduct gap analyses and develop a program for the internal team to close the existing gaps in order to meet the standard requirements as defined by the assessor in the audit process, namely BSI.

In line with our value of ‘Be Experts’, Colliers provided a strong team to run the daily operation of facilities management to successfully assist Kangean Energy Indonesia Ltd. in obtaining its ISO certification. Kangean Energy Indonesia Ltd. was awarded the ISO 41001:2018 on June 23rd, 2022.

Aside from that, with Colliers assistance, Kangean Energy Indonesia Ltd. was also successfully initiated as the Best Facilities Management within SKK Migas in 2021.

Watch our client testimonial below:

Click here to learn more about Environment, Social, and Governance (ESG) application and to know how you can accelerate your business success or contact our Facilties Management experts for a discussion.

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Christina Ng


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Christina has had 20+ years experience in handling Commercial and Residential Facilities and Property Management.

While in charge of the Centralized Facility Management, she supported all Account Managers within the Colliers FM account portfolio across Indonesia: Citigroup, HSBC, AZA, ANZ, Danone, Barclays, Bank Ekonomi Rahardja and DBS.

As the Senior Associate Director, she leads Colliers FM operation, including supporting Facilities Management setting up for three countries for Deutsche Bank Facility Management, the Philippines, Thailand, and Indonesia.

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Yuni Suharno

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Yuni has had more than 10+ years of experience in Property Management Industry.

After leaving her position as Chief Tenant Relation in Summarecon back in 2010, Yuni joined Colliers as Facility Manager and being assigned to lead the Facilities Management team at Bank Ekonomi Raharja. She managed more than 100 premises in 30+ location with various scope of services. She was responsible to ensure the operation and deliver the client’s most suitable working environment for its employees and their activities, and also had to reduce operating costs while increasing productivity.

During her leadership, BER Team received special recognition awards; “Highest Compliment” in June 2012, along with “Extra Mile” and “Hardworking Appreciation” for the projects handled on weekends to help BER during their system transition in May 2012.

For her successful performance, Yuni was promoted to become a Senior Manager in 2012 with her role as Portfolio Manager to oversee the operation of 10 FM projects (Banking, Embassy, Mining Company, Insurance, etc.). She had to ensure the service delivered by the team to achieve the SLA, provide initiatives and also maintain company profitability.

In 2013, Yuni had successfully led the setting up of a new project for Maybank, she deployed the team, established Standard Operating Procedure and other change management which focusing on customer experience especially for corporate events.

Continuing her role, in 2016 Yuni was assigned to lead the office relocation of Bank Danamon Head Office. Yuni closely coordinated with project team to ensure the building and facilities readiness, getting highly involved during the moving process, conducted the setting up of office facilities which consist of 23 floors and establish the Standard Operating Procedure as well.

In 2017 Yuni had been promoted as an Associate Director with higher responsibility and additional projects to be overseen

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Deyla Novera

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Deyla joined Colliers at the beginning of 2006 and was appointed Senior Supervisor – Tenant Relations. As she performed well and passed the High Flyer Batch VII Leadership Programme successfully, Colliers promoted her to Officer – Engineering in September 2007. She possesses excellent qualifications and performs well in the positions assigned to her.

In one of her previous assignments, she also succeeded in coordinating the establishment of a Deutsche Bank Regional Project. She has managed similar projects in the Philippines, Thailand, Malaysia, Indonesia and Vietnam, and her role in regional projects includes cost calculation, updating all set-up activities, coordination of all relevant parties and documenting the entire process. Particularly in Thailand, she was involved in managing the on-site set-up.

Deyla has also successfully led the set-up of Colliers FM’s new projects; Danone, AXA, Bank Ekonomi Raharja, Singapore Embassy of Jakarta, Allianz, Bank Danamon, etc., as well as overseeing the operational work on these projects. Currently, she is highly involved in business development activities, including preparing all tender materials, establishing new strategies, which are different for every tender submission, preparing and delivering presentation materials to the clients and leading the set-up process of the successful tender.

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