JOB DESCRIPTION

Job title: Admin Assistant

Department: Property Management 

Location: Nha Trang


RESPONSIBILITIES 

- Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.

- Translating documents, sending and receiving emails and memos.

- Schedules, prepares agenda and meeting materials and types minutes for various meetings.

- Support is given in a timely, accurate, efficient, proactive and professional manner

- Responds to requests for information and complaints, refers matters to appropriate District staff and/or takes or recommends action to resolve the request or complaint.

- Reviews, determines the priority and routes incoming correspondence, reports, requests and instructions; handles or refers matters as directed.

- Acts as liaison in coordinating matters between the General Manager’s office and other department heads and managers.

- Refers or recommends referral of matters to appropriate departments and staff for action and report.

- Schedules, prepares agenda and meeting materials and types minutes for various meetings.

- To ensure the preparation of management team duties.

- To maintain good will, sense of fairness and an open door policy towards employees.

- Handling phone calls involving selling pacify and good service rendered.

- Managing all incoming/outgoing calls, emails, chats and team discussion for complex problem.

- Pro-active to customers’ needs and able to create strong personalized service.

- Maintaining customer’s behaviour and updating accounts.

- Resolves services problem by clarifying the guest complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem;

- Recommends potential products or services to management by collecting customer feedback/information and analysing guest needs.

- A good rapport with external clients are well and effectively maintained

- Opportunities for the company to optimize relationship are in time identified

- Other relevant duties as assigned by General Manager

REQUIREMENTS

- Bachelor's Degree of Hospitality services, or in Business Administration.

- Office administrative and management practices and procedures. Principles and practices of sound business communication.

- Correct English usage, including spelling, grammar and punctuation.

- Excellent in English communications with 4 skill.

- Ability to use MS. Office (Word, Excel); Outlook Express; Power Point; Reporting preparation and edition (PDF, PNG, etc.).

- Professional dress, good manner.

- Time management.

- Multitask and work overload skill.

- Teamwork player.

- Willing to learn.

- Can do attitude.

- Shift working.

RESPONSIBILITIES