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Business Rates / Rating

Business rates valuations and appeals, compliance
and rates account management.


We offer a complete range of business rates services delivered by a team of experts local to your organisation, underpinned with over 50 years of experience in the rating industry. We cover sectors spanning automotive, industrial and logistics, offices and serviced offices, retail, leisure and hospitality and more.


Our specialist teams work throughout the UK, strategically based in our Belfast, Birmingham, Bristol, Leeds, Liverpool, London, Manchester, Scotland and Uxbridge offices.

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    £2 billion
    in total saved for our clients since 2010
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    £500 million
    of savings recovered by our Accurates team including £3m in one single review
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    £29 million
    refunded to clients since 2010 by our Accurates property usage reviews
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    properties and circa £800m in client funds managed by our Rate Account Management team p/a
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    specialists including Rating Diploma Holders
Business Rates Animation Thumbnail

What we offer

Extensive experience in both the public and private sectors

Rateable value is the keystone of calculating your business rates assessment. However, it is not an exact science and is based upon a hypothetical opinion of value reached by the Valuation Office Agency, a division of HMRC. It is a complex area and requires specialist rating expertise to challenge it. We work closely with our Valuations team and draw upon their in-depth market knowledge in order to effectively analyse data and query the approaches adopted by the Valuation Office Agency.

Our rating surveyors have extensive experience in both the public and private sectors, having had experience of providing evidence at both Valuation Tribunal and Upper Tribunal. We monitor all changing legislation and are well positioned to provide all of our clients with regular update newsletters throughout the duration of an instruction.

We deliver timely advice on whether it's appropriate to launch appeals, setting out a clear business case. We have the valuation expertise and specialist rating knowledge to ensure that your rateable value is at the lowest level. We actively respond to the government on any prospective changes to legislation and we will ensure that you are informed of any changes in the law that might affect your rate liability. Our services include co-ordination with other bodies, prior agreement of a new property or for the 2021 Rating List, material change of circumstance appeals, focus on methods of valuation and case law specialists. We have specialist surveyors within the team to handle every area of the market.

Forensic examination of your payments record

The Accurates team is made up of highly skilled, forensic rating compliance audit specialists. The majority are Institute of Revenues Rating and Valuation qualified former local authority revenues officers. The other part of the team is made up of data and systems analysts, whose prime objective is to supplement your own existing cost management systems.

Accurates is the industry leader, due to its specialist expertise, in providing advice on whether or not rate liabilities (current and historic) demanded by billing authorities, are compliant with current local tax collection/enforcement legislation and best practice.

We forensically examine your historical payments record to identify instances of overpayments in rates, which can be as a result of inaccurate calculation at the time, or through charges that were not compliant with the legislation in force.

Our services include: desktop assessment of liabilities, liability and collection compliance, best practice and due diligence audits, business rates health-check, web-based compliance audit reports and business rate administration.

Find out more about our Accurates services

Proactive advice on managing and minimising rate liabilities

Empty rates are the breaking point for some in the current market. By eliminating business rate relief on empty properties, companies are being penalised for situations where there is no income. Empty rates are making a bad situation worse.

We played a key role in the consultation that preceded the introduction of the new legislation, helping to limit its impact on owners of empty properties. With a legal consultant on board, we can offer proactive advice on managing and minimising rate liabilities now and in the future. We can ensure compliance with new and existing legislation.

Find out more about our Accurates services

Managing your rates liability

We manage client rates liability using a dedicated accounts team and surveyors to deal with portfolio changes and appeals. Our team can additionally take on responsibility for the rate function altogether, providing a service that integrates our expertise in rating and management accounts.

We will ensure that only correct rate demands are paid and that any refunds and interest due are paid promptly, making sure all payments are traceable against individual properties and providing regular, comprehensive reports to keep clients in touch with all developments.

Our Services include: dedicated specialists, rate demands, funding and payment, reporting and forecasting.

Grant Funding for Small Businesses

2023 Revaluation

We're here to help you through the 2023 Revaluation.

On 1 April 2023 the next revaluation of properties for business rates will take effect and will be based on the rental value of properties on 1 April 2021 in England and Wales, and 1 April 2022 in Scotland.

Find out how we can help

Rate Card

Understand how business rates come into play in each area of the UK and Republic of Ireland.
Download our guidance

Business Rates Guide

The world of business rates can be confusing, but if you own a commercial property then you will need to understand what they are and how they will affect you.

Read our Business Rates Guide

Read our Scotland Business Rates Guide

Coronavirus (COVID-19) Advice

Grants and reliefs for COVID-19


The Government introduced a number of grant schemes during 2020 and 2021 as a consequence of lockdowns. Grants were predominantly targeted at businesses/premises that were forced to close and eligibility depended on the type of business/sector a business operated in. The last of the grant schemes closed in March 2022. Similar schemes existed in Wales and Scotland again with specific deadlines.


In December 2021 the government confirmed details of a £1.5bn business rates relief fund to support businesses in England who have been ‘adversely affected by the pandemic and have been unable to adequately adapt to that impact’. Whilst the government provided guidance for the ‘COVID-19 Additional Relief Fund’ (CARF) including certain restrictions, each local authority developed a policy for their individual area. As the relief relates to the financial year 2021/22 it has to be awarded by 30 September 2022 so we expect all schemes to be completed by this date. Details of each scheme should be published on the relevant local authority website.


Please contact us if you require further information.


Retail relief/discounts

As a result of COVID-19, during 2020/21 and 2021/22 retail relief/discount was expanded to support businesses. Retail relief/discount is available for certain types of eligible business/premises in England, Scotland and Wales as follows:

All eligible businesses in the Retail, Hospitality and Leisure sectors have been given a further three months exemption from their business rates bills for the period 1 April – 30 June 2021. In addition to this, bills for these sectors will be discounted by 66% for the remaining nine months of the year (1 July 2021 – 31 March 2022) – capped at £2m for those who were required to close on 5 January 2021 or £105,000 for those who remained open. Applications must be made to secure the 66% relief and confirmation of relief received up to the cap may be required. Businesses can choose to opt out of relief entirely.


To continue to support businesses through the COVID-19 crisis, in 2022/23 retail relief will be provided at 50% to qualifying properties subject to a cash cap of £110,000 per business. Retail relief for 2022/23 is subject to subsidy control (retail relief in 2020/21 and 2021/22 was not subject to subsidy control).

100% rates relief has been confirmed for the full 2021/22 financial year for the Retail, Hospitality and Leisure sectors. This relief includes all of the property uses that were eligible for the relief in 2020/21, and applications have to be made to secure the relief.


To continue to support businesses through the COVID-19 crisis, in 2022/23 retail relief will be provided at 50% to qualifying properties for the first 3 months of 2022/23 subject to a cash cap of £27,500 per ratepayer. Subsidy control allowances also apply.

The Welsh Government have extended the Retail, Hospitality and Leisure Relief scheme for 2021/22. Businesses in these sectors with a rateable value up to £500,000 will not have to pay business rates for the 2021/22 financial year (1 April 2021 – 31 March 2022).


To continue to support businesses through the COVID-19 crisis, in 2022/23 retail relief will be provided at 50% to qualifying properties subject to a cash cap of £110,000 per business. Subsidy control allowances also apply.

If you would like any more information or would like us to make applications on your behalf, please contact us.

European State Aid/Subsidy Control


Whilst the UK left the EU on 1 January 2021, the government had advised local authorities to continue working to EU State Aid limits until a subsidy regime is confirmed. The latest grant guidance for England confirms that new subsidy allowances have now been established for the COVID-19 business grants and CARF schemes based on the principles of the Trade and Cooperation Agreement (TCA) with the EU. Retail relief for 2020/2021 and 2021/22 is not subject to state aid/subsidy regime but 2022/23 will be subject to subsidy control.


Download European State Aid Information


Get in touch

Success Stories

BT Case Study

We have worked with BT as a single specialist advisor over the past three years providing a complete rating service of valuation appeals, audit and rate account management. 
Travelodge Case Study

We have acted on behalf of Travelodge since 2014 for for 550 sites. We have reviewed the portfolio to ensure that previously missed opportunities were rectified which resulted in significant savings.
Co Op Case Study

We’ve acted for Co-op for the last two rating lists, minimising their liability using all three service lines – appeals, rates payments and audit/empty rates mitigation, over a portfolio of 6,000 properties.

Latest News

14 Sep 2022

Downwards transition could cost retail sector billions in business rates

Rating experts tell Government to abolish downwards transition.
Read More
31 Aug 2022

COVID-19 relief fund allocation failures

Colliers despair at slowness and inefficiency of the relief system.
Read More
15 Aug 2022

Sturgeon’s war on business extends to rates appeals

Colliers warns that ratepayers will be left on the back foot.
Read More
View all Rating news

Receive regular updates from our Rating team

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Please do not hesitate to contact the team on:

0800 358 3230


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