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Business Rates / Rating

Business rates valuations and appeals, compliance
and rates account management.


We offer a complete range of business rates services delivered by a team of experts local to your organisation, underpinned with over 50 years of experience in the rating industry. We cover sectors spanning automotive, industrial and logistics, offices and serviced offices, retail, leisure and hospitality and more.

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    £1.2 billion
    in total saved for our clients since 2010
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    £350 million
    of savings recovered by our Accurates team including £3m in one single review
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    £29 million
    refunded to clients since 2010 by our Accurates property usage reviews
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    properties and circa £800m in client funds managed by our Rate Account Management team p/a
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    specialists including Rating Diploma Holders

What we offer

Extensive experience in both the public and private sectors

Rateable value is the keystone of calculating your business rates assessment. However, it is not an exact science and is based upon a hypothetical opinion of value reached by the Valuation Office Agency, a division of HMRC. It is a complex area and requires specialist rating expertise to challenge it. We work closely with our Valuations team and draw upon their in-depth market knowledge in order to effectively analyse data and query the approaches adopted by the Valuation Office Agency.

Our rating surveyors have extensive experience in both the public and private sectors, having had experience of providing evidence at both Valuation Tribunal and Upper Tribunal. We monitor all changing legislation and are well positioned to provide all of our clients with regular update newsletters throughout the duration of an instruction.

We deliver timely advice on whether it's appropriate to launch appeals, setting out a clear business case. We have the valuation expertise and specialist rating knowledge to ensure that your rateable value is at the lowest level. We actively respond to the government on any prospective changes to legislation and we will ensure that you are informed of any changes in the law that might affect your rate liability. Our services include co-ordination with other bodies, prior agreement of a new property or for the 2021 Rating List, material change of circumstance appeals, focus on methods of valuation and case law specialists. We have specialist surveyors within the team to handle every area of the market.

Forensic examination of your payments record

The Accurates team is made up of highly skilled, forensic rating compliance audit specialists. The majority are Institute of Revenues Rating and Valuation qualified former local authority revenues officers. The other part of the team is made up of data and systems analysts, whose prime objective is to supplement your own existing cost management systems.

Accurates is the industry leader, due to its specialist expertise, in providing advice on whether or not rate liabilities (current and historic) demanded by billing authorities, are compliant with current local tax collection/enforcement legislation and best practice.

We forensically examine your historical payments record to identify instances of overpayments in rates, which can be as a result of inaccurate calculation at the time, or through charges that were not compliant with the legislation in force.

Our services include: desktop assessment of liabilities, liability and collection compliance, best practice and due diligence audits, business rates health-check, web-based compliance audit reports and business rate administration.

Find out more about our Accurates services

Proactive advice on managing and minimising rate liabilities

Empty rates are the breaking point for some in the current market. By eliminating business rate relief on empty properties, companies are being penalised for situations where there is no income. Empty rates are making a bad situation worse.

We played a key role in the consultation that preceded the introduction of the new legislation, helping to limit its impact on owners of empty properties. With a legal consultant on board, we can offer proactive advice on managing and minimising rate liabilities now and in the future. We can ensure compliance with new and existing legislation.

Find out more about our Accurates services

Managing your rates liability

We manage client rates liability using a dedicated accounts team and surveyors to deal with portfolio changes and appeals. Our team can additionally take on responsibility for the rate function altogether, providing a service that integrates our expertise in rating and management accounts.

We will ensure that only correct rate demands are paid and that any refunds and interest due are paid promptly, making sure all payments are traceable against individual properties and providing regular, comprehensive reports to keep clients in touch with all developments.

Our Services include: dedicated specialists, rate demands, funding and payment, reporting and forecasting.


Rate Card

Understand how business rates come into play in each area of the UK and Republic of Ireland.
Download our guidance

Business Rates Guide

The world of business rates can be confusing, but if you own a commercial property then you will need to understand what they are and how they will affect you. View our guide to help you gain clarity on what business rates are and what you need to know.
Read our Business Rates guide

Coronavirus (COVID-19) Advice

Grants for Local or National Lockdowns


The Government introduced a number of grant schemes during 2020 and 2021 as a consequence of local or national lockdowns. Grants were predominantly targeted at business/premises that were forced to close and eligibility depended on the type of business/sector a business operated in. The last of the grant schemes (Restart Grants) closed in June 2021 with final payments being made by the end of July 2021.


Whilst the schemes are now closed, if you would like any more information, please contact us.


Retail relief/discounts

As a result of COVID-19, retail relief/discount has been expanded to support businesses. Retail relief/discount is available for certain types of eligible business/premises in England, Scotland and Wales as follows:

All eligible businesses in the Retail, Hospitality and Leisure sectors have been given a further three months exemption from their business rates bills for the period 1 April – 30 June 2021. In addition to this, bills for these sectors will be discounted by 66% for the remaining nine months of the year (1 July 2021 – 31 March 2022) – capped at £2m for those who were required to close on 5 January 2021 or £105,000 for those who remained open. Applications must be made to secure the 66% relief and confirmation of relief received up to the cap may be required. Businesses can choose to opt out of relief entirely.

100% rates relief has been confirmed for the full 2021/22 financial year for the Retail, Hospitality and Leisure sectors. This relief includes all of the property uses that were eligible for the relief in 2020/21, and applications have to be made to secure the relief.

The Welsh Government have extended the Retail, Hospitality and Leisure Relief scheme for 2021/22. Businesses in these sectors with a rateable value up to £500,000 will not have to pay business rates for the 2021/22 financial year (1 April 2021 – 31 March 2022).

If you would like any more information or would like us to make applications on your behalf, please contact us.

European State Aid


Whilst the UK left the EU on 1 January 2021, the government had advised local authorities to continue working to EU State Aid limits until a subsidy regime is confirmed. The latest grant guidance for England confirms that new subsidy allowances have now been established for the COVID-19 business grants schemes based on the principles of the Trade and Cooperation Agreement (TCA) with the EU. Retail relief for 2020/2021 and 2021/22 is not subject to state aid/subsidy regime.


Download European State Aid Information


Get in touch

Success Stories

BT Case Study

We have worked with BT as a single specialist advisor over the past three years providing a complete rating service of valuation appeals, audit and rate account management. 
Travelodge Case Study
We have acted on behalf of Travelodge since 2014 for for 550 sites. We have reviewed the portfolio to ensure that previously missed opportunities were rectified which resulted in significant savings.
Co Op Case Study
We’ve acted for Co-op for the last two rating lists, minimising their liability using all three service lines – appeals, rates payments and audit/empty rates mitigation, over a portfolio of 6,000 properties.

Latest News

1 Nov 2021

400,000+ businesses stuck in business rates appeals “No Man’s Land”

Businesses still stuck in the Appeals system as they await promised COVID-19 Reliefs.
Read More
27 Oct 2021

Response superficial to industry consultation on business rates reform

The Government has failed to implement the recommendations of the consultation.
Read More
27 Oct 2021

Colliers experts react to the Budget

The Chancellor's budget was centred on creating a new economy post-COVID.
Read More
22 Oct 2021

Why ignoring business rates in Budget 2021 will be a mistake

Proper business rates reform needs to be back high on the agenda.
Read More
View all Rating news

Receive regular updates from our Rating team

Contact Us


Please do not hesitate to contact the team on:

0800 358 3230


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