Last September 21, 2018 and October 05, 2018, Colliers Philippines' Real Estate Management Services (REMS) team successfully passed its Stage 1 and Stage 2 surveillance audit respectively towards an ISO 9001:2015 Quality Management Systems Certification, an upgrade from the current 2008 certification. A grinding audit by TUV Rheinland tested REMS’ management controls and processes ending in a final sampling at Petron Megaplaza and Sunlife Center building respectively. Positive findings on its dashboards, safety programs, energy saving programs and detailed monitoring on recruitment processes exemplified the teams pursuit to maintain a high level of quality in its service and compliance to the ISO standards.
The IQA team was instrumental in making this year’s surveillance audit upgrade a success. The team was composed of Group Auditor Lorie Serwelas, (first row fourth from right) Technical Supervisor Heidi Dungca, (second row third from right), Servicedesk Officer Dylene Enriquez, (first row first from left), Recruitment Lead Sabrina Montoro, (first row second from right), together with project auditees Property Manager Choy Leonardo, (fourth row third from left), and Petron Megaplaza staff led by Senior Manager Lloyd Mascardo, (not in photo), and REMS Director Juni Gamboa, (fourth row fifth from left), under the leadership of REMS Executive Director, Jet Ilaga.