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Report predicts flex-offices will provide wider location and specification choice

Operators adapt flex-offices to capture occupier demand post-pandemic

Occupiers can expect to see an increase in location choices and enhanced specification in the flexible office space, predicts Colliers in its latest report, Flexpansion 2021, which analysed 36 EMEA markets (Europe, Middle East and Africa). 

“As occupier demand for flexible workspace continues to grow, more operators are battling for market share, and are adapting their offering with enhanced concepts and higher quality products – which will facilitate more choice and flexibility for occupiers,” said Tom Sleigh, Head of Flexible Workplace Consulting, EMEA Occupier Services, Colliers, “The development of more products will, in turn, likely deliver better facilities as flexible workspace providers differentiate their facilities to draw in occupiers.”

With many organisations permanently adopting an agile working policy, and some businesses moving away from traditional office space altogether, existing flexible workspace operators have responded by expanding and 43 new operators entering the EMEA market. Large players do dominate the market, but the new entrants combined with the ongoing rationalisation of space has led to a rebalancing. 

Alongside operator expansion, substantial growth has occurred in landlord-driven concepts. “Across the region, 33 new sites totalling 90,098 sq m have been opened since 2020, with 19 openings last year,” Tom added, “This is partially in response to the pandemic as landlords realised they need to adapt their office offering.” In the UK, we are witnessing an increase in partnerships between landlords and operators, as investors seek direct exposure to the sector and to elevate the amenities available within their assets”. TOG, X+Why, Fora and Orega have all announced partnerships in the last 12 months. 

Demand from flexible workspace operators to acquire space in central business districts (CBDs) remains strong, but as workforces become more widely distributed as the ‘work from anywhere’ approach is utilised by many organisations, the demand for decentralised flex-space has grown. A combined 256,000 sq m opened across inner and outer city locations, narrowly surpassing the 252,000 sq m opened in CBD locations. 

Commenting, Tom explained, “I’d predict further growth outside of CBDs in the coming years, as operators respond to occupier demand. Inner and outer city locations have a combined 58% share of pipeline commitments. And it is not just in the location of space where we will see a decentralisation - a redistribution of player power is underway with the pipeline space allocated to the IWG/WeWork duo dropping to 16.2% by the end of last year versus the 66% pipeline share they held in H1 2019. ” 

By market, the greatest decentralisation of flexible office space occurred in Barcelona, Cologne, Warsaw and Munich last year. In contrast London, Amsterdam and Copenhagen further centralised their space offer. 

Despite the increase in the number of players in the flexible office space market, new activity remains subdued with only 2.1% of available office stock being flexible. This low rate can be attributed to ongoing rationalisation by some operators which accounted for 30% of the space closed, while other smaller and typically single location operators ceased operating in 2021. 


Key market findings:

  • WeWork’s rationalisation saw closures in Warsaw, Oslo and Madrid
  • IWG expanded its ‘Spaces’ brand in Riyadh’s CBD and outside of Warsaw
  • Immofinanz launched 900 sq m in Warsaw’s city centre at ‘Warsaw Spire’
  • Ghelamco added 684 sq m in the Polish capital’s CBD at ‘Rondo Daszynskiego 1’
  • Office unlimited, the Czech-based operator opened a fourth centre in Prague 5
  • Brainhouse 247 opened a new site in Eschborn, just outside Frankfurt
  • The Office Group entered the Hamburg market, opening Schopenstehl 13 in the city centre. Post-merger with Fora, the two operators will be in 72 locations
  • 17 new sites opened in Paris totalling 55,000 sq m
  • Institutional investor, IPUT, launched its new flex concept named ‘Making It Work’, with plans to grow this by 5% of its 2.4 million sq ft office portfolio in Dublin
  • In the UK, Currys announced it is moving to ‘fully flex’ and signed up to approximately 50 sites across WeWork’s portfolio

View our EMEA Flex report, ‘Flexpansion 2021’

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Anna is an experienced B2B marketer, communications and business development adviser. She specialises in content creation and the resultant campaign output. In her role as Head of Content, EMEA she develops compelling communications for multi-channel direct and social marketing, media and internal communications. This is done in partnership with the business line leaders, research, digital and creative leads.

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Tom Sleigh

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