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Enterprise Facilities Management Advisory launched by Colliers International’s Occupier Services team

03 12 20 Enterprise Facilities Management Advisory service launched by Occupier Services team hero

With corporates’ renewed focus on employee experience and workplace wellness Colliers International’s EMEA Occupier Services organisation has launched a new Enterprise Facilities Management Advisory (EFMA) service.

The strategic outsourcing advisory offering will assist global and regional businesses to identify the most suitable operating models and partners for the delivery of their workplace and employee experience strategy. Industry expert Nicholas Marsh has joined Colliers International to lead the new service, bringing three decades of experience working both for clients and service providers with leading organisations in Europe, North America, the Middle East and Africa. His team will leverage Colliers’ European Occupier Cost Index to support clients’ in-house real estate teams to evaluate current facilities management strategy and experience, and where appropriate overseeing the re-procurement, transformation, and ongoing performance management of FM services.

“Workplace wellbeing and experience has moved to the top of the priority list for every business this year,” explained Nicholas. “We know from Colliers’ own global Work from Home survey that employees miss being able to come together in person to collaborate, but businesses need to be reassured that by bringing teams into the office the right steps are being taken to help everyone to remain as fit and healthy as possible. A focus on delivering an employee-centric workplace and facilities management experience, supported by innovative supplier partnerships, has become essential for businesses to attract and retain the best talent.

“Our independent position in the global FM industry ensures that we can provide clients with the best advice, and structure the appropriate supplier strategies that delivers the optimal customer and employee experience.”

The Colliers EMEA Occupier Services client offering has grown significantly this year. Only last month the team launched its Complex and Emerging Markets service to provide occupiers growing their business in markets such as Africa and the Middle East with end-to-end real estate solutions.

Andrew Hallissey, Executive Managing Director, Occupier Services EMEA said: “We are very excited to formally announce the launch of our new EFMA service proposition for our corporate clients in EMEA and the appointment of Nicholas, who is a highly respected and accomplished global facilities management leader bringing with him a unique blend of experience and energy to the role. He has advised on some of the largest FM outsourcing programmes in the industry and has a true partner-like approach, focused on delivering win-win outcomes.

“Our platform is uniquely placed to provide our global clients with the most progressive market trends impacting their industry and portfolio strategy. 2020 has forced all corporations to carefully examine the resilience of their operating models and real estate needs while prioritising the health, wellbeing and productivity of their staff.”

In addition to the new service lines the EMEA Occupier Service team also launched Workplace Expert last month, an online tool which uses benchmarking data and industry best practice from across the globe to enable businesses reimagine and rethink their office occupancy and workplace strategy.

Related Experts

Nicholas Marsh

Head of Enterprise FM Advisory

Occupier Services EMEA

EMEA Headquarters, London

Nicholas brings a depth of industry experience gained both client and supply side to provide a unique capability in an advisory capacity for strategic development, transformation and implementation of all types of FM and outsourcing models.  

Understanding the capabilities of FM suppliers and the dynamics within the industry, underpins effective and sustainable FM solutions that are aligned to client business drivers. A foundation of FM experience ensures that outsourcing and FM strategies are robust and sustainable. 

Working in the UK, Dubai, Nigeria and Europe Nicholas has developed and delivered effective and efficient FM solutions within professional services, banking, telecoms, transport, rail, media, utilities and manufacturing industries. 

Nicholas has a technical background and a proven capability to deliver transformation agendas with pace, professionalism and passion.

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Andrew Hallissey

Executive Managing Director – Occupier Services, EMEA

EMEA Corporate Solutions

London - West End

Well respected within the industry, Andrew is an Executive Managing Director with over 20 years of global experience within Corporate Real Estate. Andrew has a wealth of knowledge having advised dozens of Fortune 500 companies throughout the world on developing real estate transformation solutions.

As Executive Managing Director of EMEA Occupier Services.  Andrew drives strategy, client service delivery and spearheads the growth of Colliers’ occupier business within the EMEA region.

Andrew leads integrated service delivery for all occupier clients specialising in corporate real estate services, portfolio strategy, transaction management, brokerage, lease administration, project management, workplace services, and facilities management outsourcing advisory across the EMEA region.

Prior to joining Colliers, Andrew worked for CBRE where he has held senior leadership roles within their Global Workplace Solutions business in Chicago, Hong Kong, New York and London.  He has gained extensive global experience advising large corporations on their global real estate organization and strategy over the last 18 years, having worked across EMEA, North America and Asia Pacific.  Andrew also currently serves on the global board of directors of Corenet, the leading global association for the corporate real estate profession.

He has lived and worked internationally and has a deep understanding of the cultural and regional challenges within a global organisation.

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Kim Inam

PR Manager

Marketing & Communications

London - West End

I'm a communications professional who has previously worked as a journalist for eight years covering a broad range of topics including politics, crime, health and housing in north London. In recent years I have worked in corporate communications for local authorities across London  and joined Colliers in October 2019, initially providing maternity leave cover.

I provide strategic public relations advice to various business lines within the UK organisation to secure recognition for their work in the property press as well as key target media, and work with our experts to produce thought leadership pieces which are of interest to our clients and colleagues within the commercial real estate sector. In addition, alongside colleagues in the PR and wider communications team, I provide media and social media training for our in-house experts to prepare them for media opportunities and raise their personal brand within the sector.

As well as supporting various teams within the UK business, I also I curate and edit regular content for the blog, which drives credible business leads to our experts.


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