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The Government should re-think its strategy on business rates reliefs and holidays says Colliers to make sure most vulnerable companies benefit

01 02 21 The Government should re think its strategy on business rates reliefs and holidays hero

News that John Lewis has come under pressure to hand back millions of pounds in business rates relief received in the retail business rates “holiday” 2020/21 has put the whole issue back in the spotlight, says John Webber Head of Business Rates at Colliers International, who suggests that the Government now needs to re-think the way in which it hands out support to the retail and leisure sectors.

Last year the whole of the retail/hospitality and leisure sectors were given a blanket business rates holiday; a quick response by the Government to help businesses who were struggling because of the pandemic and lockdown. Colliers have estimated that the total rates holiday was around £12 billion (with around £7.625 billion for retail and £4.375 billion for leisure and hospitality businesses). However, this blanket approach also meant supermarkets who were able to stay open through the national lockdowns also benefitted from the rates holiday- even though many of them made a profit on the year’s trading.

The result has been some “naming and shaming” with several supermarkets - Tesco, Morrison’s, Sainsburys, Asda and Aldi leading the charge to pay back more than £1.7 billion in business rates relief between them. Now there is pressure on other companies to follow suit – although some, particularly those who sell clothing and other non-essential retail, as well as foods, such as John Lewis, are resisting the pressure due to the challenges their wider business are facing. (John Lewis received a business rates holiday of around £50 million and Waitrose £120 million this current year).

According to John Webber, “It’s time for a re-think. The Government’s blanket approach last year was in many ways perfectly sensible. We did not know what we were dealing with in the early stages of the pandemic and which companies would be able cope well and which wouldn’t under lockdown - and the overall priority was to preserve jobs and keep the nation fed. However, with the benefit of hindsight, rather than giving everyone in these sectors business rates relief and hence a reliance on a voluntary “give back”, we suggest the Government this time:

  • Asks businesses in these sectors to apply for business rates relief or a rates holiday rather than receiving it automatically. Businesses need to show proof of a decline in turn over or profit caused by the pandemic and lockdown to be eligible. That way neither the supermarkets nor the on-line retailers who have benefitted from the closure of physical shops would apply unless they had undergone genuine hardship.

  • Companies such as Next for example who received a business rates holiday of around £164 million this last year, but is forecasting a profit of £670 million this year, would not be eligible. Nor would Halfords who doubled its profits to £55 million due to the demand for cycling, but still received a business rates holiday of £52 million.

  • Extend reliefs to businesses outside the retail/leisure and hospitality sectors. This includes businesses in the offices sector where many businesses have been prohibited from using their offices during lockdown and workers are told to work from home. The financial implications have been dramatic for many – as we are seeing by the sheer number of companies currently appealing their rates bills via MCC (material change of circumstance) which in the first six months of lockdown averaged 1000 appeals a day.

  • Allow the names of the businesses that do apply for the rates holiday to be in the public domain- again focusing the minds of companies to only apply if they have genuine need.

  • For those eligible businesses, offer a business rates holiday for the next six months. We suggest the government acts quickly on to avoid new bills being sent out to struggling companies as we start the new rating list in April. The Scottish government has already announced a three-month extension of reliefs for the retail, hospitality, and leisure sectors in Scotland, so what is the UK Government waiting for?

John Webber continued, “Basing the rates holiday or rates relief on a transparent “needs” basis would save the Government substantial funds compared to a blanket holiday approach and also take away the embarrassment and administrative headache that some companies faced this year who were granted the monies, but felt they should pay it back. We estimate a blanket six months rates holiday for retail and hospitality would cost the government around £6 billion, but an application only system with widened usage would be no more than £4 bn or £5bn.”

“We hope the Chancellor says something to this effect and does so quickly and certainly before the March 3rd Budget. We have already stated that suddenly re-introducing business rates to those sectors currently on the rates holiday on April 1st is totally unfeasible given their current financial status. However, a well targeted reliefs programme announced now to businesses genuinely struggling would provide an important buffer so businesses can plan their re-openings and hopefully maintain jobs.”

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John Webber

Head of Rating


I have over 30 years’ experience in the rating industry and lead a 90 plus rating team at Colliers International.  When I took over responsibility for the team in 2005, it consisted of only a dozen people and has now grown into one of the leading rating advisory teams in the country.  I am a member of Colliers International Management Executive as well as sitting on the company’s promotion panel. 

I am regularly called upon by the national media to give my views on a range of business rates issues and I am vocal commentator on the 2017 Revaluation.

I started my career in the Valuation Office Agency in Kidderminster.  I joined Gerald Eve in 2000 where I spent 10 years before moving to Gooch Webster (now Colliers International). I sit on the National Retail Panel of Rating Surveyors Association which provides guidance on how the RSA town committees work with the VOA and valuation matters.  John sits on the RICS Rating Diploma Committee having passed the prestigious qualification in 2014.

Philip Harrison and I founded 'Accurates' in 2007, the Collier's Compliance and Audit team, which although forms an integral part of the Rating Team is now a leading brand in its own right.

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Charlotte Williams

Head of PR & Communications, UK

London - West End

I am an experienced PR & Communications professional, a brilliant communicator with a track record in influencing multiple stakeholders. I am a 'do’er', not a delegator. I see the big picture but I'm not afraid to get my hands dirty and approach projects in a collaborative manner working in cross-functional teams within a matrix Global business. I execute with excellence and care about the teams that I lead.

As Director of PR & Communications in the UK and EMEA I am responsible for:
• Developing and executing internal and external communications strategy for the UK and EMEA business.
• Developing and implementing strategic and tactical communications plans to build the brand and promote key messages across all media - print, broadcast and social
• Advising senior leadership on communications reputation management and developing a media engagement programme that supports key business lines.
• Media evaluation and reporting objectives, targets and successes across the business.
• Leading on the delivery  of strategic communications programmes for all our M&A activity in EMEA


  • Manage the UK in-house PR team
  • Provide strategic direction to the PR teams across EMEA
  • For a year (2013/2014) I was Acting Head of EMEA Marketing & Communications (maternity leave cover)
  • I am a member of the EMEA Marketing Leadership and Global PR & Social teams
  • I lead the EMEA PR Leadership team


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