Please address your written complaint to:
Colliers International Netherlands B.V.
attn. the CEO,
1082 VA Amsterdam
Or send your complaint to the following emailaddress: NL.CEO.email@example.com.
We kindly ask you to give a clear, detailed description of what your complaint is about.
You will receive a confirmation of receipt of your complaint within three working days.
We will start an independent investigation regarding your complaint. Within three weeks we will send you a written response with the outcome of the investigation.
In case your problem remains unresolved, you can make a formal complaint to:
The Disputes Committee Brokerage
P.O. Box 90600,
2509 LP Den Haag
Check www.degeschillencommissie.nl for more information, or you can turn to the civil court.
The complaint process procedure will be supervised by the compliance officer.