The world of facilities management (FM) is changing and the enabling processes are making the much-needed difference. The demographic and social changes are not only influencing, but contributing to the shift at the workplace and end-users expectations.
It’s no secret that the focal point of facilities management has shifted away from the physical space, nowadays, crafting a well-rounded employee experience is of the utmost importance. The experience, which every employee feels in the workplace is more or less influenced by the environment as the facilities management is responsible for the experience of the workplace, hence, it provides the much-needed impact in the workplace.
Employee satisfaction plays a very important role in retaining talent and recruitment. It’s no surprise that how facilities management impacts the employee experience, which is the summation of all experiences within the facility, culture of the organization and how employees perceive the environment overall. It really encompasses employee satisfaction and engagement with the business. Facilities management play an integral part in the overall happiness of the employees.
A modern workplace is more relevant in the current context, which equips employees with most updated technology. It implies, implementation of Internet of Things (IoT) to collect data of the workplace and workforce, and leverage the information to design the workspace that supports the enhancement of the employee experience.
Going forward, the facility manager will play a pivotal role in ensuring that the workplace meets the needs of the employees.