Facilities management is an integrated approach to operate, improve, maintain and adapt the infrastructure of an organization in order to create the requisite environment, that will support its objectives. There are different approaches to facilities management, regardless of location and size of the property. Often, some of the real estate services are outsourced by organizations, which means that the contract for facilities management services is shared with an external service provider. While in some organizations, it is managed in-house, however, the prerogative varies from one organization to another. Whatever the course, whether outsourced or handled in-house, the most important concern remains the basis for making a decision. Therefore, there is a need for a strategy, in evaluating the solutions for facilities management. In fact, an efficient and effective facilities management requires a robust strategy in line with the organization’s plan.
A facilities management strategy should consider all the needs of the organization and should be able to differentiate between core and non-core business activity. The strategy should also identify and create effective management processes to meet the appropriate needs of the organization. In addition, it should establish an appropriate resource, whether internal or external, thereby meeting the short-term needs and creating long-term value.
The steps to develop an effective strategy for facilities management are as below:
1. Analysis requirement:
An effective strategy must be preceded by analysis. The aim of analysis is to understand the present state of the organization and analyze needs, policies, and objectives. Post the analysis, a review of processes, resources, cost analysis, and systems are also assembled.
2. Develop solutions:
Once facts and details have been deciphered, a well-structured approach for interpretation can consequently be adopted. The interpretation of the analysis helps in evaluation and development of novel solutions.
3. Implementing solutions:
At this stage, the developed operational plans move into the implementation phase. Implementation process includes milestones, performance measurement, programs and risk analysis, which are capable of producing a change, especially in the human resource management. The risks related to effective implementation should be identified and responsibilities should be assigned to better manage the processes.
Development of an effective strategy in facilities management is very critical as it reflects the organizations’ objectives, needs, policies, and practicalities. The formal strategy must also include descriptions of the approach in order to measure the business needs and objectives that have been met. Any facilities management service provider should be very careful while choosing the strategy. The selection of an effective strategy should be based upon the approach that adequately satisfies the attributes, which an organization considers crucial for success.