Head of Customer Experience
Investment Property Management
Zohaib joined Colliers in January 2020 to spearhead the Customer Experience Strategy. Zohaib is a hospitality management professional offering 15 years of experience in executing challenging responsibilities pertaining to Guest Relations Management, Front of House Operations, Food and Beverage Operations in the Hospitality and Property Management industry. Zohaib has worked for some of the world's most renowned Luxury Hotels such as Grand Hyatt Hotel Mumbai, The Grand Sheraton Hotel Mumbai, Le Meridien, Pune, The Royal Horseguards Hotel London, The Grovenor Hotel London, The Tower Hotel London, Hilton Hotel London.
Zohaib is also experienced in the property management sector leading a large in-house FOH operation and has a proven track record in delivering exceptional Guest experience with prime focus on a 5 Star delivery from enquiry to execution. People management skill are Zohaib's core strength, along with an extensive knowledge of team performance management, recruitment strategy and team building.
Luxury Hospitality Experience: 12 + years
Commercial Property Management Customer Experience (CX) Strategy and service delivery experience - 5 years
Successful design and launch of a new Colliers CX Service Line - Beyond
The new Colliers’ Beyond is a high quality engaging service offering, inspired by the hospitality sector.
This Colliers managed service is aligned with all other key components of Property Management, from the Facilities Managers to the Property Managers, ensuring that the complete Colliers team are focused on delivery of an exemplary service on behalf of the Client and in alignment with their CX vision for the building. Our bespoke solutions include property specific services complemented by a targeted communications package to engage our Clients, Customers and Guests in order to achieve the highest satisfaction rating as well as Client and Occupier retention.
Bachelor Degree - Hotel Management & Catering Technology
Memberships & Involvements
A-Class Member at The Directors' Club
The Directors' Club brings together business leaders of the day to discuss trends and disruptive forces for change, it is also business lifestyle and a networking institution.
Customer Experience & Marketing Apprentice
London - West End
Aneesa joined us at the beginning of January 2022, in the role of a Customer Experience & Marketing Apprentice, working alongside Zohaib Razvi, in our Investment Property Management team. Aneesa’s role is to work with Front of House staff at various properties, to create and enhance the customer experience for occupiers, resulting in growth of an internal community, and connections to the external communities. Aneesa is also studying a Chartered Institute of Marketing (CIM) qualification, which goes alongside her marketing content creation, for both general and property specific documents that enhance the CX.
Aneesa brings knowledge of customer care with her, from her previous roles at Randstad, Sir Robert McAlpine and Iron Mountain, and is keen to develop these further while at Colliers.
Aneesa has a proven track record in delivering exceptional results in her previous roles, by taking a strong ownership, giving her peers the confidence to trust her, allowing her to deputise and train her colleagues.