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Zohaib Razvi | Colliers | London - West End

Zohaib Razvi

Head of Customer Experience

Investment Property Management

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About

Professional Summary

Zohaib joined Colliers in January 2020 to spearhead the Customer Experience Strategy. Zohaib is a hospitality management professional offering 15  years of experience in executing challenging responsibilities pertaining to Guest Relations Management, Front of House Operations, Food and Beverage Operations in the Hospitality and Property Management industry. Zohaib has worked for some of the world's most renowned Luxury Hotels such as Grand Hyatt Hotel Mumbai, The Grand Sheraton Hotel Mumbai, Le Meridien, Pune, The Royal Horseguards Hotel London, The Grovenor Hotel London, The Tower Hotel London, Hilton Hotel London.

Zohaib is also experienced in the property management sector leading a large in-house FOH operation and has a proven track record in delivering exceptional Guest experience with prime focus on a 5 Star delivery from enquiry to execution. People management skill are Zohaib's core strength, along with an extensive knowledge of team performance management, recruitment strategy and team building.

Accomplishments

Luxury Hospitality Experience:  12 + years

Commercial Property Management Customer Experience (CX) Strategy and service delivery experience - 5 years

Successful design and launch of a new Colliers CX Service Line - Beyond 

The new Colliers’ Beyond is a high quality engaging service offering, inspired by the hospitality sector.

This Colliers managed service is aligned with all other key components of Property Management, from the Facilities Managers to the Property Managers, ensuring that the complete Colliers team are focused on delivery of an exemplary service on behalf of the Client and in alignment with their CX vision for the building. Our bespoke solutions include property specific services complemented by a targeted communications package to engage our Clients, Customers and Guests in order to achieve the highest satisfaction rating as well as Client and Occupier retention. 

Education

Bachelor Degree - Hotel Management & Catering Technology

Memberships & Involvements

A-Class Member at The Directors' Club 

The Directors' Club brings together business leaders of the day to discuss trends and disruptive forces for change, it is also business lifestyle and networking institution.

Services

Service Lines

Investment Property Management

Featured News

5 Nov 2021

Property managers must make customer experience a top priority in their building

Great customer experience is when an experience is revisited and comes up in conversation.
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10 Sep 2021

Colliers’ green efforts at Marlow International recognised with award win

The Colliers Property Management Team has been recognised with a Green Apple award following its work at Marlow International.
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