IT Service Delivery Manager UK and Ireland
EMEA Technology Solutions
As the IT Service Delivery Manager UK and Ireland , I am focussed on ensuring all services delivered by the EMEA Technology Services team are stable and working at all times whilst also engaging with the business to continually find areas of improvement.
My role involves managing the UK and Ireland Deskside Support team ensuring they are providing a professional and efficient service to the business whilst meeting SLA’s and developing processes to further enhance our service delivery.
- Designed and implemented company standard audio visual technologies for all UK and Ireland Metting Rooms.
- Implementation of EMEA IT Service Desk
- Citrix role out project for all UK and Ireland Regional Offices
ITIL Foundation Certified in IT Service Management
Torpedo Factory, Atos, Engage ESM, Xerox, v7 technology,
"I have had a professional relationship with Rob for over 5 years. It is always a pleasure to meet with him and discuss innovative ways to bring Colliers AV infrastructure forward. Rob's know how and his commitment ensure a smooth project delivery and it is always a pleasure to work with him" Joao Barreto (Torpedo Factory)