Client Contract Manager
Rachel originally joined the Rating Department as an Associate Director in the Accurates Team in September 2007, and was promoted to Director in January 2010. Following a career break in 2016, she re-joined Colliers in November 2019 to work on key client contract management.
Rachel is a corporate member of the Institute of Revenues, Rating and Valuation (IRRV) and has 20 years local government experience of the administration and collection of local taxation charges. The latter 5 years of her local government career included working as a senior manager and her responsibilities included determining applications for discretionary rate relief and leading teams responsible for administering Council Tax and National Non-domestic Rates.
MSc Public Service Management
Memberships & Involvements
Head of Accurates
I have over 20 years’ experience in the Rating industry and head up the Accurates team at Colliers International.
I started my career at Wolverhampton City Council in 1999 within the Revenues Department. I joined Colliers International in 2007 as a Rating Compliance & Audit Manager and was ultimately promoted to Head of Accurates in 2020. I am a diploma member of the Institute of Revenues, Rating and Valuation (IRRV).
Head of Operations
Hilary rejoined Colliers in 2016 after leaving in 2008 to work for The Co-operative Group as Head of Rating & Valuation. Hilary's role is now to oversee Client Relationship Management and Business Development for the Rating team and to work alongside John Webber, overseeing the operational side of the team.
London - West End
Shayla joined Colliers Rating department in March 2008 and brought with her 5 years experience in accounts, customer service and business administration. She was promoted to Senior Rate Account Manager in January 2012.
London - West End
Damien's first position within the surveying world was as a graduate working for RMC, based at their International Head Quarters in Thorpe, Egham, where he specialised in the contractors test method of valuation for rating purposes and provided lease consultancy and valuation advice to internal Group companies.
After six years working client side he took a position within the Professional Department at Strutt & Parker where he specialised in business rates advice and was an RICS registered valuer, undertaking commercial valuaton work for secured lending purposes. He was instrumental in the creation of a business rates advisory team within Strutt & Parker, and was appointed Head of Rating.
Damien joined Colliers International in January 2012 and is a Director within the London team providing advice on all property classes and continues to advise his first employer on the opportunities to mitigate their UK property tax liability.
Chris joined Colliers in July 2013 having graduated from the University of Birmingham with a BSc in Economics. Chris works as part of the Accurates team within the Rating department in a team focused on identifying Business Rates discrepancies and anomalies. He has worked on various rates audit and rating cases and prioritises generating new business from prospective clients. Chris also has experience in managing clients empty rate liabilities.
Chris became a member of the Institute of Revenues Rating and Valuation (IRRV) in 2016 and has successfully achieved the IRRV Technician qualification.