About
Professional Summary
Rachael has over 20 years experience in property management. She started her career working in local government, during which time she gained a variety of experience in property management which included a mixed portfolio of commercial, agricultural and telecoms sites (setting up a nationwide comparables database to successfully drive incomes up on telecom sites). Rachael also gained further experience working client side as a property manager for a large industrial developer advising on service charge and estate management issues at development stage which included the setting up and running of management companies.
Rachael joined Colliers in 2003 where she is involved in proactively managing a variety of FRI and complex multi-let properties in the retail, industrial and office sectors for a wide range of clients (currently Nurton Developments, IM Properties & Developments and Stratford upon Avon Town Trust.
In addition to property management, Rachael is highly experienced in service charge consultancy, working up budgets and strategy regimes for new developments assisting clients in minimising cost liability.
Rachael is the Lead Director for Customer Experience within Property Management, working with the Head of Customer Experience to drive roll out of our Beyond CX service in office and retail settings through training, recruitment, processes and guidelines and adoption of ESG and Tech solutions to provide exceptional service delivery. Customer Experience is also driven internally through training programmes from World Host to bespoke CX in-house offerings.
Rachael undertaked key client director roles overseeing nationwide team on clients such as Tritax, IM Properties, Reef Group and Stratford Town Trust ensuring high performance levels and proactive approaches on instructions.
Accomplishments
20 years experience in Property Management
Developing Colliers Property Management Customer Experience offering from conception.
Education
MRICS, BSc (Hons)
Memberships & Involvements
RICS
Clients
Clients comprise of Tritax, Im Properties, IM Developments, Reef Group, Nurton Developments, Revcap & Stratford upon Avon Town Trust.
Services
Property Type
My Team
My Team
Zohaib joined Colliers in January 2020 to spearhead the Customer Experience Strategy. Zohaib is a hospitality management professional offering 15 years of experience in executing challenging responsibilities pertaining to Guest Relations Management, Front of House Operations, Food and Beverage Operations in the Hospitality and Property Management industry. Zohaib has worked for some of the world's most renowned Luxury Hotels such as Grand Hyatt Hotel Mumbai, The Grand Sheraton Hotel Mumbai, Le Meridien, Pune, The Royal Horseguards Hotel London, The Grovenor Hotel London, The Tower Hotel London, Hilton Hotel London.
Zohaib is also experienced in the property management sector leading a large in-house FOH operation and has a proven track record in delivering exceptional Guest experience with prime focus on a 5 Star delivery from enquiry to execution. People management skill are Zohaib's core strength, along with an extensive knowledge of team performance management, recruitment strategy and team building.
