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Rachael Lacy | Colliers | Birmingham

Rachael Lacy

B.Sc (Hons), MRICS


Investment Property Management

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Professional Summary

Rachael has over 20 years experience in property management.  She started her career working in local government, during which time she gained a variety of experience in property management which included a mixed portfolio of commercial, agricultural and telecoms sites (setting up a nationwide comparables database to successfully drive incomes up on telecom sites). Rachael also gained further experience working client side as a property manager for a large industrial developer advising on service charge and estate management issues at development stage which included the setting up and running of management companies.

Rachael joined Colliers in 2003 where she is involved in proactively managing a variety of FRI and complex multi-let properties in the retail, industrial and office sectors for a wide range of clients (currently Nurton Developments, IM Properties & Developments and Stratford upon Avon Town Trust.

In addition to property management, Rachael is highly experienced in service charge consultancy, working up budgets and strategy regimes for new developments assisting clients in minimising cost liability.

Rachael is the Lead Director for Customer Experience within Property Management, working with the Head of Customer Experience to drive roll out of our Beyond CX service in office and retail settings through training, recruitment, processes and guidelines and adoption of ESG and Tech solutions to provide exceptional service delivery. Customer Experience is also driven internally through training programmes from World Host to bespoke CX in-house offerings.

Rachael undertaked key client director roles overseeing nationwide team on clients such as Tritax,  IM Properties, Reef Group and  Stratford Town Trust ensuring high performance  levels and proactive approaches on instructions.



20 years experience in Property Management

Developing Colliers Property Management Customer Experience offering from  conception.


MRICS, BSc (Hons)

Memberships & Involvements



Clients comprise of Tritax, Im Properties, IM Developments, Reef Group, Nurton Developments, Revcap & Stratford upon Avon Town Trust.


Property Type

Industrial & Logistics, Office

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