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Michelle Cooper | Colliers | Birmingham

Michelle Cooper

Front of House and Concierge Manager

Nile Management

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Professional Summary

Michelle has over 25 year's experience in Reception related work and specifically 17 years in Reception Management within the property industry. During this period, she has worked for Swallow Hotels Group, (now known as Marriott Hotels Group) FJB Hotels, The Carlton Hotel, Grenville Smith and Duncan (GSD Property Consultancy,) Caldwell Banker Richard Ellis (CBRE Group,) GBR Phoenix Beard, Savills and Colliers. 

She has been Front of House and Concierge Manager at Bank House since 2013 and joined Colliers 3 years ago when Bank House became part of their management portfolio.

Michelle is very much a people person and her working life so far has enabled her to gain knowledge and a range of invaluable skills, excellent oral and communication skills, strong interpersonal skills through interfacing with occupiers, staff and high level management, organisation skills; the ability to plan and manage work and time effectivley, meet deadlines and solve problems on her own initiative she functions well in a team and she has a strong work ethic she is adaptable to change and is always willing to accept further responsibilities.

Michelle has the drive and enthusiasm to innovate and identify new ideas, she is confident, self-motivated, dynamic and dependable and some of her responsibilities and duties at Bank House include:-

Managing the Front of House Operation at Bank House,18 Storey Property.

Creates and hosts events, some which are for Charity, promotions, and competitions to engage with the building occupiers.

Digital Marketing, Michelle has currently set up and manages an Instagram Account for Bank House.

Michelle has built up relationships and communicates regularly with Hospitality including, Hotels, Restraunts, Bars, Coffee shops, Retail and Leisure and she liases with other managing and marketing agents from around the city.

Liase with the Security, Cleaning and M&E companies on a regular basis for the smooth running of the property.

Assisting and supporting the Regional Facilities Manager in relation to Bank House.

Manages building access systems issuing access cards and previously lift fobs.

Built up great relationships and regularly communicates with her main points of contact for each occupier currently at Bank House.




  • 17 year's experience in Reception Management in Commercial Property Management.
  • Lived and worked in France at the age of 17 years old.
  • Set up and rolled out an array of concierge Services ranging from dry Cleaning to a running Club for her building occupiers as well as set up and arranged many promotions and Events.
  • Set up and rolled out a successful Loyalty Card scheme for occupiers at a previous property giving them the chance to gain access to many special offers and discounts from, Hospitality, Retail, Leisure industries around the city.
  • Recently (November 2021-March 2022) has worked very closely with Workman and Overbury the contractors who have  delivered the stunning new refurbishment to Bank House  Reception, basement shower rooms and bicycle facilities which has been a great success.



  • College Education in Reception and related duties.
  • Course -Supervisory Management.
  • Course -Security Contract Management.
  • IOSH Trained. (Institution of Occupational Safety and Health)
  • Asbestos Trained.
  • CCTV and  SIA License.
  • Fire and First Aid trained.
  • European Computer Driving License.. (EDCL)

Memberships & Involvements

  • The PA Guide which is an organisation for PA'S, Front Of House staff, to connect with various businesses around the city including , Hospitality, retail and leisure, networking with others and raising money for  SIFA Fireside  which is a Birmingham based charity to help and support homeless, addicted, depressed adults.
  • The PA Forum.
  • WIBA-Woman in Business Association.
  • Work closely with the CBD (Colmore Business District) with all kinds of initiatives.


Service Lines

Investment Property Management

My Team

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