Head of Operations
Hilary rejoined Colliers in 2016 after leaving in 2008 to work for The Co-operative Group as Head of Rating & Valuation. Hilary's role is now to oversee Client Relationship Management and Business Development for the Rating team and to work alongside John Webber, overseeing the operational side of the team.
Hilary has over 25 years' experience of providing Business Rates advice to clients, as well as working with senior individuals whilst in a client-side role including the CEO, CFO and Property Director. Hilary has been involved in making strategic business decisions on both sides.
BSc (Hons) Real Estate, Valuation and Management - UWE
Stockport Grammar School
Memberships & Involvements
Rating Surveyors Association
Upper Tribunal and Court of Appeal experience with successful cases.
The Co-operative Group
The Restaurant Group
Senior Business Development Manager
London - West End
I have been helping companies reduce business rates costs for over 20 years on a wide range of property types and sectors.
Rate Account Manager
I joined Colliers International in January 2011 as the Rating Administrator for Birmingham, carrying out the general administrative duties on a daily basis, where I provided help and support to the Surveyors and also to the Rate Account Management team.
I was able to interact with our clients on a regular basis, producing reports on their portfolios to keep them informed at all times.
I have now gained a great wealth of administrative experience, including previous jobs, of which includes working for the Insolvency Service for 22 months where I was able to achieve valuable knowledge and experience by moving around different roles starting as an administrative assistant, then a case officer and finally working on the hotline dealing with complaints.
In January 2015 I moved across to the Business Development Unit within Rating as the Business Development Administrator & Researcher, within this role my skills have further excelled. I'm now using Salesforce a CRM system on a daily basis, I make sure all new clients are on the system and I feed information from leads passed to the team through to the BDM's. From this experience I have also become a line manager to one other member of staff on the team.
Business Development Manager
I have been helping companies reduce business rates costs for over 4 years on a wide range of property types and sectors.
Rate Account Team Manager
Dawn joined Colliers Internationals Rating Department as a Rate Account Manager in February 2009 as part of the new Rate Account Management team in Birmingham. Dawn has a wealth of valuable knowledge and experience within the Finance Sector having spent 18 years in Local Government Finance working in Income, Banking, Debt Recovery and Training/Development fields - plus the last 12 years at Colliers dealing with every aspect of the Rate Account Management and Finance for reputable clients. Dawn has an extensive knowledge of the billing and collection of non-domestic rates which she utilises in her role to ensure she provides a comprehensive treasury management service for her clients, providing various reports including monthly funding requests and rates budgets in a timely manner to meet client expectations.
Dawn was promoted to Senior Rate Account Manager at Colliers in January 2012 followed by a further promotion to Rate Account Team Manager in November 2016.
Senior Business Development Administrator and Researcher
Undertake, but not limited to, the following tasks:
- Existing clients data management
- Line managing an individual
- Daily use for Salesforce CRM system; processing leads and opportunities
- Adding new clients to Salesforce/RiverLake alongside the use to Analyse
- Research in support of the Business Development Team
- ad hoc tasks for the wider team
Hollie joined Colliers International in January 2018, worked within the Rating Department which is known as Accurates (a division of Colliers International) where she became a Compliance and Audit assistant, assisting with empty property rates work. In August 2019 has now joined RBDU as a Data Researcher.