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Colliers International comment for Midlands Business Insider ‘Facilities Management’ feature

Communication with occupiers is a critical factor and has been essential during the difficult markets. It is vital that facilities managers understand their occupational requirements, business needs and fully take on board their expectations of contractors, whilst maintaining a high standard of environment to common parts to present the right image to tenants, customers and staff.
By ensuring consistent and strong communication with contractors and building positive relationships, FMs can ensure they meet their key performance indicators.  Sharing and communicating with the occupiers the benefits of issues such as bulk tendering, economies of scale and energy conservation, whilst ensuring adherence to both landlord and tenant covenant compliance, are also essential.