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Priscila Claros | Colliers | São Paulo

Priscila Claros

IT Service Delivery Manager | Latam

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About

Professional Summary

As Brazil IT Coordinator Priscila is responsible for:

  • Coordinate the work of teams (service desk and infrastructure), taking care of the assessment and identification of technological solutions, project planning and understanding of business and customer needs. 
  • IT Infraestructure Brazil.
  • Overseeing ITIL KPI, and customer SLA performance reporting to identify continuous improvement and optimization opportunities
  • Make interface with Global Technology Team to understand their process and replicate to Local Technology.

Look for me if you want to know more about technology and process.

Education

  • Itil 4 Managing Professional Cenrtification
  • Post Degree in IT Management
  • Degree in Science Computing

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