Facility Management plays an important role in the satisfaction of employees and guests. That is why it is essential that your hospitality concept fits the strategy and identity of the company. This creates unity in the service provision within the organization and makes sure that strategy and service strengthen each other.
Based on the analysis of your strategy, we determine the impact on the various elements of Facility Management such as reception, catering, meetings and cleaning. We review the current concept by mapping the employee and customer journey. Together we discuss the (mis) match between the current and ideal situation and formulate points for improvement. Based on our advisory report, you can make a well-thought and future-oriented decision.