KEY TAKEAWAYS

  • Increasingly, consumers are demanding proximity, reduced waiting time, same-day scheduling and extended opening hours (including weekends) from their health care providers. In terms of proximity, locating services in a retail setting has grown rapidly. In terms of access, providers are responding to consumer preferences for online research, scheduling and even consultation.
  • For health care providers, retail settings can provide consumer-convenient locations at competitive costs as well as opportunities to market their brands. One of the most notable shifts in provider strategy has been the rapid rise of urgent care centers.
  • Landlords welcome health care tenants thanks to their perceived stability and ability to drive foot traffic and increase profitability for nearby retailers.