Colliers International (Colliers), together with its subsidiaries, affiliates and related companies, is a leading global provider of real estate services.
Your privacy is very important to Colliers. Colliers is committed to safeguarding your privacy. It is our belief that you should understand how we use any information that you provide to us and, furthermore, that you should have the right to control the use of that information. We take our responsibility to protect the personal information provided to us seriously and the following explains how we do that.
For the purposes of the European General Data Protection Regulation (GDPR), Colliers or another related company, affiliate or subsidiary of Colliers acts as the data controller of personal information provided in the course of your visit to the website and interaction with Colliers.
In using the varied features of our website, you may occasionally provide personal information, such as your name, your contact information, or other information about yourself by which others may identify you (Personal Information), to Colliers, our service providers, or other businesses which you may contact while visiting our site. Colliers and these other entities may use this information and other technical information about your use of this website to tailor their presentations to you, to facilitate your movement through this website, or communicate separately with you (subject to any applicable local laws relating to such communications). However, we will never intentionally provide any of your Personal Information to other companies or individuals not listed above (Third Parties) without notifying you at the time of such data collection or transfer if your Personal Information is to be shared with a Third Party.
Cookies from Colliers can only be read by Colliers. If you choose to disable cookies in your browser, you will still be able to access most of the areas on our website. However, please note that if you disable all cookies using your browser certain features of the website may not be available.
Collection of Personal Information
We may collect Personal Information from you through your use of the website, when you request information from us, when you engage us for services. We may request, and collect from you, Personal Information and other information. Depending on the information or services you request, we may ask you to provide your name, phone numbers, address, email address, passport details, and other such Personal Information.
In addition to the Personal Information you knowingly provide to us, we collect, via the website, the domain names and IP addresses of visitors, along with usage statistics relating to the websites.
We may also collect Personal Information through our website or the website of our affiliates - for example names, addresses or email details or following meetings with staff or business contacts, such as exchanging business cards or collecting information at conferences or business events or in connection with the services we provide or that we use to validate your identity for regulatory and compliance purposes.
Colliers’ primary goal in collecting Personal Information is to provide you, the user, with a customized experience on our network of sites. This includes personalized services, interactive communications, online transactions and many other types of services, most of which are completely free to you. In order to provide such services free of charge, we display advertisements. By knowing little about you, Colliers is able to deliver more relevant advertisements and content, and hence better service, to you. Colliers may conduct research on our users' demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files or from surveys. We do this in order to better understand and serve our users. This research is compiled and analyzed on an aggregated basis.
We seek to retain your Personal Information only for as long as is reasonably necessary for the purposes for which it was collected – or as otherwise required by applicable law.
You can ask us for a copy of the information we hold about you, and you can also ask us to correct any incorrect Personal Information that we hold about you, so that it is accurate and up-to-date.
How do we use Personal Information?
Colliers when acting as a data controller will only process your Personal Information where in its legitimate interest or where necessary where it has obtained your consent for the purposes described below.
We use your Personal Information in compliance with all the relevant laws and may use it in one or more of the following ways: (a) we may use the Personal Information of tenants or other natural persons you have supplied us with to carry out work such as lease management on your behalf; (b) we may use the contact information you supply to process enquiries and respond to your requests; (c) we may use the documents for verification of identity to meet with regulatory and legal requirements to verify who you are as a condition of providing services; (d) where you give us consent, we use Personal Information to provide you with marketing and advertising about our services; (e) Personal Information may be used to inform you of services that may be of interest to you from Colliers; (f) Personal Information is used to make your online experience as smooth as possible – for example by setting cookies; or (g) Personal Information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV.
Where we rely on our legitimate interests, this means that we use Personal Information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with Personal Information. However, if you do not provide us with information we need by law or require doing work, we may not be able to offer certain products and services.
Client relationship management
We operate a client relationship management email mailing list program, which we use to inform clients and other contacts about our services, including our publications and events. Such marketing messages may contain tracking technologies in order to track subscriber activity relating to engagement, demographics and other data, and to build subscriber profiles.
If you would like to cease receiving marketing materials from us at any time, please let us know directly. You can also change your preferences for receiving our marketing emails and legal updates from us at any time, and you can unsubscribe by following the instructions specified in our marketing emails or via the websites.
Sharing your Personal Information
We may disclose your Personal Information to a recipient (i) for the purposes of outsourcing one or more of the purposes-related functions described above; (ii) to confirm or update information provided by you; (iii) to inform you of events, information about our services, and other important information, or (iv) for other purposes disclosed at or before the time the information is collected.
If you tell us you wish to attend an event, your name and organization may appear on a list which we provide to other delegates at the event. We also take photographs and video of our events, and this may result in your image being captured and used in the course of reporting on the event (e.g. via social media or other means).
It may sometimes be necessary for us to share your Personal Information with other Colliers offices around the world and in the Middle East region (currently, in the United Arab Emirates, Egypt, Qatar and Saudi Arabia). The level of Personal Information protection in locations outside Europe may be less than that in Europe, but we have procedures in place to ensure the protection of Personal Information. These procedures include putting steps in place to ensure that all such entities keep your Personal Information confidential and secure and only use it for the purposes that we have specified and communicated to you. In relation to any other third parties we will only disclose your information where you have given your consent or where we are required to do so by law, or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights.
We may share your Personal Information with our employees and consultants who require it to perform their jobs, organizations that support the products or services we provide to you, anyone you give us permission to share it with or official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.
What should you know about Privacy of your Personal Information
Please keep in mind that whenever you disclose Personal Information online - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
PLEASE REMEMBER THAT NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED TO BE 100% SECURE. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, COLLIERS CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US AND YOU DO SO AT YOUR OWN RISK. ONCE WE RECEIVE YOUR TRANSMISSION, WE MAKE OUR BEST EFFORT TO ENSURE ITS SECURITY ON OUR SYSTEMS.
Individuals in Europe have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) data portability. If you wish to exercise one of the above mentioned rights, please send us your request via email to firstname.lastname@example.org.
If you need to make a complaint about our handling of your Personal Information, please contact us directly at email@example.com. If you are unhappy with how we deal with your complaint, you can contact your Country Data Protection Authority, if applicable.
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