How can Facility Management contribute to your organization’s mission, vision and goals? Two workshops will give you the answers that help to align the strategic course of your facility management department with the overall company strategy.
The workshop "strategic manifesto" focuses on the (new) design of your facility services, for example after moving office or a large-scale renovation. In this workshop we examine what suits your organization best. In-house execution of the facility services or outsourcing it to one or more suppliers? Or working together with external partner for the operational implementation and that also acts as a sparring partner about the way forward?
In addition, we focus on defining the facility structure, systems, facilities and services. And the KPIs you want use to manage and improve.
In the workshop "hospitality" we determine together what experience the employees and visitors should enjoy at the office. Which part of the experience should be the main focus of your organization? What makes the difference that will ultimately lead to higher customer satisfaction and employee engagement? This involves hospitality, the offered service level and the interweaving of your core values into your services.