Do you want to keep raising the level of your organization’s facility management? Then it’s vital to gain the right insight in the performance of your service providers and the costs of your own Facility Management department. In six steps we complete an analysis which helps you to take fact-based decisions. This will not only benefit your organization, it also increases the employee satisfaction. And results in a continuous improvement process of your Facility Management.
Benchmark the performance of your facility service providers
The Colliers Occupier Cost Index® is an annual benchmark of the facility costs per FTE in Europe (according the NEN EN 15221 standard). This benchmark shows you how your organization’s facility and office costs relate to the costs of other companies in your sector. It directly shows you possible savings and improvements. Have a look at the 2016 Occupier Cost Index.
Strategic roadmap Facility Management
The facility benchmark provides you with the insights needed to determine the strategic roadmap for your facility management model. From in-company execution to full outsourcing of facility services. We advise you in these important choices and support you in (re)negotiating and tendering of contracts. And, in the implementation of them.
Measure and improve the facility experience
The performance of your service providers is measured in two ways. Compliance with contractual agreements is monitored and made transparent through a dashboard. In addition, we conduct a satisfaction survey with your internal client, the staff. Colliers has developed various methods to gain insight into their experiences, needs and expectations. This provides you with an overview of the most important points of improvement to be implemented.
What can you expect from us?
By carefully analyzing your service processes, we can give you reliable advice on the performance of your Facility Management organization. You get a clear picture of the opportunities for savings and potential improvements. We also show you how these plans can be realized. This is the basis for continuous improvement of your facility management and gives you the foundation for decision-making on management level. Our Facility Management Consultancy team is keen to open a dialogue with you.