Introduction Heineken International is a Dutch brewing company that owns over 190 breweries in more than 70 countries and employs over 85.000 people. With an annual beer production of 139.2 million hectoliters, Heineken is one of the largest brewer in the world. On behalf of the operators that serves Heineken, they own and lease real locations throughout the Netherlands. For 101 restaurant and bar locations in Amsterdam, Colliers International Real Estate Management Services (CI-REMS) operates as the Property Manager on behalf of Heineken. Challenge Assist clients’ lessees with technical issues where possible; Provide services 24/7. Strategy Regular contact with tenants, Heineken, owners and administrators; Consistent level of service to both Heineken, the tenants as the property owners and administrators; Support and Account management. Results Complete overview of the total real estate portfolio for strategy purposes; Increased satisfaction of tenants by taking over their technical support issues.