Measuring Quality in Construction

In the construction industry, quality plays a pivotal role in assessing the real value of the project. The quality of the construction is hampered as many developers build various projects including commercial and residential at the same time. The important decisions related to quality of the project are made during the design and planning stages such as material specifications, component configurations, etc. It is also necessary to check the specification of quality requirements so that that the construction is in conformance to the original design and planning decision. While developing the project, maintaining high-level of quality is the dream of every construction manager. Safety and cost of the project are easy to measure but there is no single parameter to measure quality as it differs from one project to another.

In the past, there have been several attempts to measure quality including punch list items, number of request for information and callbacks for projects. However, many challenges were arising out from using ‘indicators of quality’ approach as it was impossible to determine the acceptable quality of the project. For a quality program to be successful, it is critical that a company implements preventative activities to proactively evaluate and ensure implementation of quality on projects. Preventative and quality incident rate are effective approaches to measure quality across projects.

Preventative Quality Metrics

A robust quality program is necessary to track and report preventative quality metrics. It is measured by tracking the accomplishment of project activities that are important to the quality program and identify, and resolve issues prior to subsequent activities. Some of preventative quality activities include:

  • Application of lessons learned/best practices
  • Alignment of expectations
  • Creation of project-specific quality plans
  • Submittal reviews
  • Pre-installation meetings
  • Initial and on-going verifications
  • On-going project quality evaluations
  • Risk analysis
  • Quality incident rate

This metrics determines the quality process or safety process that focuses on reducing the number of unwanted incidents taking place during the project. The primary aim is to define broad categories of unacceptable events and develop key activities to deliver desired level of quality.

With modern building challenges and complex construction requirements, it is crucial to measure the construction quality of the project that should be in line with the expectation of all stakeholders. Although, checking the quality of construction is not an easy task, it advisable to take the help of renowned IPCs such as Colliers International having expertise and specialisation with technically qualified team that can manage every stage of project’s life-cycle.


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