What is NPS?
NPS reflects our customers' experience in working with Colliers, as a simple measure of client satisfaction on a scale of 0 to 10. The metric helps us to understand what is important to our clients, what we are doing well and how we can continue to improve with every client interaction.
We also ask one qualitative question which helps us frame follow-up actions.
Why do we use NPS?
We use NPS because great client experiences are a key differentiator and a hallmark of the enterprising approach Colliers brings to client solutions. The survey results will be made available to all our clients and staff, to create client engagement and service improvement strategies.
What Have Our Client Said About Us?
Please contact Sebastian Sim at +65 9118 9008 or email: Sebastian.Sim@colliers.com