The Facilties Management /Helpdesk Group operates nationally consisting of a team of Facitlities Managers, a Health and Safety Expert, Helpdesk, Property Administrators and a Team co-ordinator.  It was set up as a result of the large increase in legislation affecting occupational premises governing such area’s as:

• Health and Safety Risk Assessment
• Fire Risk Assessment
• Asbestos Registers
• Disabled Access
• Working Time Directive

The team are expanding their property portfolio, providing Facilities Management services for multi-let premises across the UK to both investor and corporate clients.

The Concept

The Helpdesk is responsible for the instruction of all reactive & planned maintenance works for Asset Management. Contractors used for such works are selected from the Colliers CRE approved contractor list. A copy of the contractor questionannire is available from Sarah Durrant.

The Helpdesk is responsible for obtaining all quotations for reactive maintenance and term contracts for Asset Management. Contractors used for tenders/quotations are selected from the Colliers CRE approved contractor list.

The Helpdesk provides general administrative support to Surveyors and Facilities Managers

The Database

The Helpdesk consists of a purchase order and archive system (containing a historic record of all works instructed for any given property). This system is written over 3 databases:

• Property Details database
• Contracts database
• Approved Contractor Database (Helpdesk equivalent of Yellow Pages)

The Benefits of using the helpdesk

• Maximise surveyor/Facilities Manager's time
• Improved service for tenants
• One point of contact - data is stored centrally and is available at the touch of a button
• Statistical analysis including client reporting and Identification of recurring problems
• Improved administrative efficiency
• Greater value for clients.

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