Kyiv, Ukraine

One of the key pillars to the Colliers International business strategy is Service Excellence.  To ensure delivery of excellent client service, Colliers has created the Regional Director of Service Excellence position and promoted Natalia Blagoeva to this role.  Natalia will be responsible for developing incentive programs and connecting best practices that will help drive improved customer relations, referrals and satisfaction. 

The first program that Natalia will be implementing is a customer loyalty metric program called the Net Promoter.  This program was developed by Fred Reichheld, Bain & Company and Satmetrix and has been adopted by other large companies including P&G, GE, American Express, Allianz, Philips and more. 

Natalia has been with Colliers for 18 years with her most recent position as the Director of Operations for Colliers International in South East Europe.  She has also been the Managing Director of several countries in the region. 

“Colliers is the only commercial real estate company in Europe who has a senior level position dedicated to client service,” said Chris McLernon, President International of Colliers International in Europe and Latin America.  “Natalia’s track record of building our South East Europe operations into a dominant market position based on customer service and anticipating clients’ needs made her a clear choice for this role.”

Natalia will be based in the Prague office and will assume the role immediately. Natalia can be contacted at 

Natalia. Blagoeva@colliers.com.

About Colliers International

Colliers International is a global affiliation of independently owned commercial real estate firms. The organization's 12,700 employees span the world in 294 offices in 61 countries. On a worldwide basis, Colliers manages 1.1 billion square feet, and has revenue of $US 1.6 billion.

Contact Information

Olesia Tsvil

+38 044 499 0000 (int. 165)

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